Technical Support Representative
Trimble Inc
Netherlands, Leidschendam
6 dagen geleden

Trimble is recruiting for a Customer Care Technical Support Representative to fill an opportunity in Leidschendam, Netherlands.

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best.

  • While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so;
  • we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

    Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world.

    Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

    The Customer Care Team Member will provide outstanding customer service and support to ensure a positive customer experience with our solutions.

    He / she will provide multiple levels of escalated technical support. The ideal candidate is service minded and thrives in a friendly, hard-

    working, fast paced environment.

    Measures of Success :

  • Ensure that customers receive the highest quality hot-line technical support
  • Troubleshoots customer issues with service activation and operation
  • Provides multiple levels of escalated support based on the complexity of the technical issue applying knowledge appropriately to solve problems
  • Responds to customer service inquiries regarding company products, features and / or services
  • Call customers to renew their subscriptions, upsell services, and obtain customer satisfaction feedback
  • Input sales orders, payments, and help customers activate their service
  • Provide customers with quotes
  • Update clients’ accounts to maintain data integrity
  • Researches, documents and communicates recurring technical issues
  • Assist new team members learn about our products, systems, and processes
  • Participate in developing training documentation and process improvement
  • Some accounting duties may be required
  • Skills & Experience Required :

  • Excellent communication skills
  • A warm, approachable, outgoing manner
  • Enjoys helping people and is customer focused
  • Data driven
  • Good analytical skills
  • Highly adaptable to change
  • Experience using database management systems
  • Fast learner and self-starter
  • Team player
  • Bachelor’s degree, preferred in agriculture, engineering, or geomatics
  • Fluent in English, German and Russian.
  • Spanish, Portuguese, and French are a plus
  • Additional Comments :

    Ability to work a flexible schedule, including some weekends and occasional holidays

    Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds.

    Core technologies in positioning, modeling, and connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability.

    From purpose built products to enterprise lifecycle solutions,Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

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