Customer Support Specialist
Tesla Motors
North Brabant, Tilburg, Netherlands
8 dagen geleden

Our Customer Support Specialists aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.

You will be based in one of our in-house customer support centers that operate 24 / 7, 365 days a year to assist with our customers’ needs regarding their Tesla vehicle.

You will work with an international and diverse team of our best and brightest located in Tilburg. Their experience ranges from customer support to hospitality to automotive or career switchers, and what drives them all is Tesla's mission to accelerate the world's transition to sustainable energy.

Moreover, there'll be experienced leaders and coaches on your side who are invested in helping their team members quickly grow their careers within the company, locally and internationally.

Now is your chance to revolutionize automotive service as well as your career.

You will...

  • Support : By addressing customer concerns promptly via e-mail and telephone, you'll be part of a big change in customer service as we know it.
  • Resolve : You’ll evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries including change of ownership with customer vehicles.
  • Coordinate : You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities including urgent roadside events and towing services.
  • Communicate : To resolve owner’s issues, you address their concerns with the tow provider network, service center staff and other parties as necessary.
  • Administer. As part of a data-driven company, attention to detail is key to helping us do better. You will use our CRM and other tools to keep an accurate record of support cases and communications.
  • Represent : You will be a first line representative of our brand, mission and products.
  • You are...

  • A communicator . From top notch customer service to interfacing across a fast-moving, international company, you communicate clearly, concisely and confidently in English and Italian.
  • Additional languages are a plus.

  • A supporter : Your background will ideally be in customer support, customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry.
  • Your calm and focused demeanor helps you provide first class service to our customers, at every interaction.

  • A fast learner. We don't expect you to be an expert on day one and our dedicated training team will upskill you quickly.
  • A multi-Tasker : You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once.
  • Connected . From MS Office to Customer Management Systems, you'll be fully leveraging software to support a first-class customer experience.
  • Technically gifted : You have a basic understanding of automotive terms including those related to vehicle parts, towing and automobile servicing.
  • A flexible team player : You like collaborating closely with different kinds of people and can work in shifts to support your team.
  • This may include weekends as well as morning and evening shifts.

  • A driver : You have a valid license and a safe driving record so you can experience new features of our vehicles as they are rolled out.
  • A brand ambassador : You have a genuine passion for Tesla’s products and mission.
  • We offer

  • A clear career path with ongoing training and development to allow you to achieve your personal career goals
  • A safe, clean and fast-paced working environment
  • The chance to work alongside colleagues in other locations, exchanging best practices and support
  • An exciting role within the world’s leading sustainable transport company, making an impact every day.
  • Tesla participates in the

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