Global Customer Support Engineer - Eindhoven
Eindhoven, Netherlands
4 dagen geleden
source : JobLeads

Orion Engineering is active in a broad range of technical disciplines.

We have been a reliable partner for our well-known customers for over 25 years.

Through our individual approach we offer you a chance to develop yourself within an organization and propel your career to the next level! You will be employed by Orion Engineering and seconded to our customer.

ASML produces high tech and high value products to semiconductor manufacturers.

Downtime of these tools is very expensive for our customers.

To minimize those costs ASML Customer Support organization is responsible to repair the systems as soon as possible.

For this reason ASML ensures 24 / 7 support by covering 3 8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan.

Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in future., The position as Troubleshoot Engineer in the Customer Support department consists of a diversity of tasks and responsibilities.

These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging :

  • Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer.
  • It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process.

    Involving additional help from development engineers helps to drive fast incident resolution.

    On-site support is often required to solve the problem at the customer

  • Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future.
  • Collaboration with the departments Industrial Engineering and Development is necessary to establish that goal

  • The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products.
  • Being eager to learn and absorb this knowledge are very valuable within GSC

  • Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service.
  • Travelling on-site when new system types are introduced to customers is an example of this aspect

    Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment?

    Then join us in our international team of technical experts., Master degree in technical science (Mechanical Engineering, Physics, Mechatronics, Electronics, Chemistry, Process technology, etc.

    or equivalent experience is desired.

    Experience Knowledge of ASML equipment on a specialized technical level is a pre

    Please send your application and motivation by using the "apply button" below.

    If you are curious to learn more about the opportunities Orion Engineering can offer you, please contact Djordi van Beek (+31653754207, +31402116777) or djordi.

    van.beek, to schedule a personal interview.

    We look forward to meeting you personally! Solliciteren Posted in Manufacturing & ProductionTagged Manufacturing & Production, Nederland, Noord-Brabant

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