Bachelor graduate project: Warranty procedures
DAF
Eindhoven, NL
14 dagen geleden

Functieomschrijving

The warranty procedures for the truck with all its OE parts are well described. From customer through the claiming system till the potential reclaim at the DAF is effective.

When a part is replaced by a genuine DAF or - PACCAR part, the warranty issues are not black or white anymore. For TRP parts, a second line for some parts, the warranty process is not described at all.

Assignment :

Investigate the warranty procedures for the lifecycle the truck related to the parts. Is there a common warranty procedure that could be applied?

Do we need different warranty procedures for the different stages of the vehicle?

Deliverables :

  • Proposal for warranty procedure for Parts.
  • At least 2 cases described with this procedure.
  • Report in English
  • Period : Q3 / Q4 2018
  • Jouw profiel For this graduate assignment we are looking for a Bachelor student in Business Administration or similar.

    Afdeling

    PACCAR Parts Europe (PPE) reports to the PACCAR Parts Division in North America. PPE works closely with DAF Trucks in Europe in order to grow the sales of spare parts to over 1,000 DAF dealers, TRP stores and customers around the world.

    To satisfy our customers’ one stop shop’ requirement, PACCAR Parts sells DAF branded parts for DAF truck applications, PACCAR branded parts for PACCAR engine applications and TRP and vendor branded parts for applications on other brands of trucks, trailers and workshop items.

    PPE has employees in all major European markets and PACCAR Distributions Centers (PDC) in Eindhoven, Leyland, Madrid, Budapest and Moscow.

    Wij bieden

    Our graduate projects give you the chance to develop into a young professional. You can take an active part in one of our many current projects and actively experience what it is like to work for DAF.

    As student at DAF you'll receive an internship wage.

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