Senior Technical Support Engineer
ServiceNow
Netherlands, Amsterdam
59 dagen geleden

What you get to do in this role :

The Technical Support Engineer is an individual contributor position within ServiceNow Technical Support organization focusing on ServiceNow Platform Technologies.

This individual will be relied upon for their superior knowledge, ability and experience in technical support. This role will be responsible for incident tracking, diagnosis, replication, troubleshooting and resolution of the most complicated and critical incidents.

This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

Last but no least this individual will provide excellence in customer service to ultimately drive to completions and total resolution of each customer support issue.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-

personal skills in addition to strong technical skills. The Technical Support must able to work outside of normal business hours (evening / weekend shifts, holidays) as needed.

Opportunity

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.

Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

Relocation assistance will be considered.

  • Demonstrated ability to troubleshoot difficult technical issues
  • Working knowledge of the components in a web applications stack
  • Good experience in one (or more) scripting languages : JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Good experience with relational databases (e.g. MySQL, Oracle)
  • Basic experience administering : Linux / Unix OR Microsoft Server
  • Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Excellent verbal and written communication skills
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues
  • Preferred Skills :

  • A fundamental understanding of ITSM, ITIL, or CMDB
  • We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

    ServiceNow is an Equal Employment Opportunity Employer.

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