IT Support Engineer
Amazon.com
Amsterdam, NL
4 dagen geleden

Amazon is not an average retailer and this is definitely not your average job. We’ll give you the opportunity to really make a difference to our business and offer excellent career growth opportunities.

We’re looking to expand our NL / Nordics team and find someone who has what it takes to make Amazon the place for people to come to find anything they might want to buy online and fulfill our motto to Work Hard. Have Fun. Make History.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build, and want to enable you to do so.

THE ROLE

Client Support Services group is looking for best-in-class client-side support personnel. They will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.

The successful IT Support Engineer will be customer focused and motivated by team success. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.

They will be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision.

They will demonstrate strong initiative and have the ability to learn quickly.

Requirements :

This position requires 3+ years of hands-on PC hardware, software and O / S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types.

You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with hands-

on experience supporting all levels of IT infrastructure as well as Windows, Linux / Unix and Macintosh platforms. You will have the opportunity to participate in and drive projects with local, regional, and global impact to improve the experience of our customers.

Language requirements :

Excellent English skills required, Dutch preferred but not required.

Qualifications :

  • Excellent customer facing skills.
  • Strong analytical skills and problem solving ability.
  • Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
  • The ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
  • Must be willing to work in a fast paced and growing European and global environment where some travel may be required.
  • Ability to develop clear, concise documentation.
  • Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle.
  • Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
  • Hardware knowledge / experience - support and repair.
  • Preferred technical qualifications :

    We don't expect any one individual to be able to do everything, we work as a team with each member bringing their unique skills to the mix and strengthening the whole.

    We dedicate time and effort to training our people to help them succeed in their role and grow their career.

  • A good understanding of technical issues, both hardware and software, for end user equipment and infrastructure (servers, networking, telephony).
  • understanding of core internet technologies - DHCP, DNS, TCP / IP, mail transport / s.
  • Active Directory and Windows Server administration. Windows 10 system support.
  • Linux / Unix system support and ability to write simple scripts in some administrative language.
  • Apple Mac OSX end user support.
  • Support of office / productivity software including Microsoft Office
  • Mobile device support such as iPhone and / or Android
  • Video conferencing setup and troubleshooting.
  • VPN client support.
  • A basic understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge.
  • A good understanding of VoIP technologies
  • Ability to understand and execute change management activities
  • Ability to liaise with vendors for all steps of the procurement process.
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