Customer Service Representative-Amsterdam Airport
SCI, Netherlands
9 dagen geleden

General Responsibilities

Across the Netherlands we employ 1,400 people with over 30 different nationalities and we’re currently looking for a Customer Service Representative based at our Dollar / Hertz branch, Amsterdam Airport.

What is this role all about?

As a Customer Service Representative reporting to the Branch Manager you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Dollar.

Primary Duties and Responsibilities

Create a pleasant customer experience by greeting and engaging our valued customers

Emphasis on selling and revenue maximization on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, and Upsells.

Complete all rentals, re rents, reservations and quotations in accordance with Dollar procedures and policies

Answer all telephone calls in accordance with Dollar policy

Liaise with various Dollar / Hertz departments such as Distribution

Flexible attitude and ability to assist in all areas of the branch as needed

vehicles are presented in the correct manner when parking in ready bays and that vehicles are cleaned and checked to company standards.

What do we need from you?

Previous experience in a customer service, sales or retail environment

Ability to demonstrate professionalism and enthusiasm

Good communication skills both written and oral

Strong Sales Skills, persuasive, "selling" (rather than "telling")

Excellent problem solving skills and ability to prioritise

Ability to work in a Fast-paced environment

Socially-focused; with "how can I help you?" attitude

Good Team Player with ability to build and maintain relationships

Personality Traits :

Must a full driving license otherwise you will not be considered

Flexibility to work· days, weekends and holidays

An enthusiastic, flexible and positive attitude towards selling

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW.

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