Credit Collector - Swedish Speaking
Amsterdam, Netherlands
10 dagen geleden


This position is part of the Global Partner Payment team, based in The Netherlands, Amsterdam. We are looking for people who are just as passionate about travel as we are, highly motivated, goal-

oriented with a positive attitude and a can-do mentality.

The Credit Collector is responsible for collecting outstanding invoices and promoting preferred payment methods while dealing with disputes and inquiries from our customers.

Each Credit Collector will be assigned their individual portfolio. In this role, it is important to reduce risk while optimizing revenue, maintaining a professional relationship with hotel suppliers and collaborating with Expedia Market Managers located in different parts of the world.

What you'll do :

  • Make collection calls and be proactive in increasing the number of accounts that pay by Direct Debit, where applicable;
  • Act as an advisor towards Sales to identify opportunities for more revenue without increasing risk;
  • Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship;
  • Work well with other departments within the organization and maintaining strong relationship with internal and external business partners;
  • Identify process improvements and guide the test & learn to initiate, monitor, report and follow-up on improvements;
  • Analyze and follow up on customer questions and disputed invoices,
  • Enhance payment behavior of hotels;
  • Complete ad hoc projects when required in line with business policy and procedures
  • Who you are

  • Proficiency in Nordic language, and English
  • Ready to work in a fast changing environment
  • Working knowledge of Microsoft Office
  • Financial background is a plus
  • Detail-oriented, organized, efficient and ability to multi-task
  • Excellent problem-solving, analytical and mathematical skills
  • Positive attitude, goal-oriented, and ability to work with minimal supervision
  • Excellent verbal and Written communication skills
  • Dependable, flexible, and ability to work in a fast paced, changing environment
  • Knowledge of Sidetrade / Salesforce is a plus
  • Why join us

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

    Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

  • Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
  • to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

    We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.

    Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

    If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

    Our family of travel brands includes : Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


    Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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