Position Summary The role of the Client Services Representative (CSR) is dedicated to providing ongoing support to the on-site team.
The CSR reports to the Program Manager (PM) who is their reference point for escalation, problem solving, training and backup.
The role of the CSR requires a high degree of detail orientation, attention to details and data accuracy.
The CSR must be able to handle high volume of transactions on a regular basis and meet deliverables with the greatest accuracy.
A CSR must conduct him or herself in a manner respectful and compatible with their client environment.
As an invited guest , an on-site CSR must be diligent in respecting the clients’ culture, expectations and codes of conduct.
A strong, politically sensitive, customer service manner is required at all times. Primary Responsibilities -Provide ongoing administrative support to the onsite team.
These may include : -Facilitation of contingent worker onboarding and offboarding, Program compliance reporting : -Start and end date report -
PRO audit report -Contractor extension report -Background checks report -Perform all required WAND (Vendor Management System) data entry and reporting before leaving work daily.
time execution of deliverables. -Export data from Wand to Excel or PDF. -Assist with ad hoc projects. Minimum Qualifications -
Consistently exhibit friendly, professional customer service and administrative organizational skills. -Working knowledge of office processing software such as Microsoft Excel, PowerPoint, Word.
Detail oriented, critical thinker, problem solver. -Bachelor’s degree or equivalent preferred.
Working Conditions Business casual corporate attire (could vary depending on client visits).
Busy, demanding and team-oriented environment.
Heavy office machine (computer, telephone) use. We offer a comprehensive benefits package.
Salary is commensurate with experience.
An Equal Opportunity Employer / M / F / D / V. To learn more about PRO Unlimited please visit us at : www.prounlimited.com To see a complete list of our open career opportunities please visit : www.
prounlimited.com / pro-company / careers /