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citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that'll knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows.

Our typical guest is a frequent traveler who is quality and design driven, and cost conscious.

We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe the USA and Asia.

We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach.


The systems architect is based in CitizenM HQ and is responsible for the architectural design, development, and deployment of citizenM systems, working on advanced, complex technical projects or business issues requiring deep technical or industry knowledge.

The systems architect liaises with multiple stakeholders to understand the various levels of requirements, the business domain, the viable technologies, and anticipated technology developments.

The work includes determining multiple design alternatives, assessing such alternatives based on all identified constraints (e.

g. cost, schedule, space, power, safety, usability, reliability, maintainability, availability, security etc), and selecting the most suitable options for further design.

The output of such work defines the core properties of the system, and those that are hardest to change later.

key responsibilities

  • define system solutions based on user / client needs, cost, and required integration with existing applications, systems, or platforms
  • bring structure to the projects in the form of relevant, clear and complete functional specification of business requirements and any additional related business process and incorporate these into technology solutions prior to project implementation.
  • research, identify, select, and test technology products required for solution delivery
  • perform cost benefit analysis to determine whether requirements are best met by manual, software, or hardware functions;
  • making maximum use of commercial off-the-shelf or already developed components

  • establish, implement, and document technology integration or migration strategies
  • collaborate with cross divisional teams to determine, define and or optimize system solutions
  • act as the bridge between business improvement ideas and technology solutions
  • gather information from business stakeholders and potential supplier partners to formulate and document project business objectives, identifying clear deliverables, and success KPI’s
  • develop project return on investment (ROI) analysis’
  • develop and negotiate product development, product service and support contracts in partnership with legal counsel and any designated project manager
  • awareness of industry trends and new technologies relevant to the system architecture
  • development of long-term citizenM systems architecture and roadmap
  • optionally, for certain projects, responsibility may extend to project execution, but this will be determined on a case by case basis.
  • qualifications / skills

  • Experience with IT infrastructure and cloud computing concepts and best practice
  • Hospitality systems experience is an advantage
  • Familiarity with modern Agile development methods
  • Familiarity with application integration methods and tools
  • Familiarity with modern information security threats and mitigation methods
  • Ability to define and implement high performance, continuously available, global, systems architectures
  • Project management experience
  • Ability to develop clear functional business requirements
  • Ability to recognize processes in need of optimisation
  • Ability to structurally document processes and process flows
  • Passionate attitude
  • Identify with citizenM brand
  • Fluent in English and preferably a second language
  • University Degree in Information Technology or a similar discipline
  • 7+ years’ experience in information technology, preferably associated with major business change and improvement
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