Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics.
Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies.
Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What you’ll do
The Field Service Representative will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence in Benelux with the main focus on Amsterdam-Leiden-Groningen.
Troubleshooting, installation, maintenance, validation and service repair needs on designated equipment in GMP environment
Completing Preventative Maintenance and Field Modification Instruction
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and / or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with Cytiva policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.
Who you are
Formal education should include Bachelor level education in Biomedical or Electrical Engineering, Computer, Electronic or Automation.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and / or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience in Biopharma or Biotechnologies environment is a strong plus.
High integrity & discipline. Capability of working under customer pressure and travel.
Operation / maintenance knowledge related to computers (Windows OS, PC, server), networks and database strong plus.
Dutch and English mandatory.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here.
If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.