Global Commercial Operations Sr. Training Specialist
Thermo Fisher Scientific
Amsterdam, Noord Holland, NLD
4 uur geleden

Global Commercial Operations Sr. Training Specialist

Requisition ID : 171734BR

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location / Division Specific Information

The Materials and Structural Analysis Electron Microscopy ( EM ) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world.

We design, manufacture, and support the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Location : Hillsboro, OR; Netherlands; or remote US

How will you make an impact?

The Global Commercial Operations Sr. Training Specialist will be responsible for developing, implementing and delivering training to the Electron Microscopy (EM) Global Commercial Operations.

This role will be part of the Global Training and Enablement team responsible for training and development of our EM Sales and Operations teams.

This person will work in partnership with global and regional operations functions within MSD EM to create, execute, and evaluate the training programs and its effectiveness.

These programs will be created and offered in a blended approach; virtually and in-person. This individual will focus initially on understanding the various operations roles and responsibilities in each region and lead the implementation of an onboarding process of new hires.

Success will be defined through training evaluation data, training-related indicators like proficiency / competency assessment, key performance metrics, and other relevant parameters.

What will you do?

  • Ensuring every role in the Global Commercial Operations (GCO) organization has a clearly documented competency requirement for each level within the role and develop process to keep this matrix current.
  • Establish and lead training programs and tools including : On-boarding programs, skills matrixes, and training deployment tools (SOP, eLearning),
  • Ensure resources are in place and processes are established, maintained, monitored, and reported out.
  • Ad hoc support across the MSD organization.
  • How will you get here?

    Education

  • High school diploma or equivalent required.
  • Experience

  • Must have either a recognized training qualification or worked in a dedicated training role within a related industry for a minimum of 3 years’ experience with a track record in designing and executing successful training programs.
  • Background or experience in online training, instructional design and educational content development.
  • Ideally experienced in customer-facing roles.
  • Have experience of developing e-learning and administering LMS, ideally Docebo LMS.
  • Knowledge, Skills, Abilities

  • Must be able to confidently and effectively deliver training sessions (not just presentations) to both small and large groups.
  • Must have excellent oral and written communication skills.
  • Must have a proven track record of collaboration with multiple stakeholders
  • Be output / outcome focused and be able to see projects through to completion.
  • Ability to prioritize, plan, and manage time effectively.
  • Ability to manage SOPs, training manuals, and reports.
  • Need to have strong interpersonal skills, be able to think on your feet , and be well organized and results focused.
  • At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

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