Field Service Engineer
SolarEdge
Vianen, NL
13 uur geleden

Job Description

SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage and backup systems, EV charging and home energy management.

NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

What will you be doing :

  • Regional resource for issues resolution over the phone with qualified personnel when on site
  • Train, assist, and support system troubleshooting and details with SolarEdge products at field and field problems resolution
  • Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
  • Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)
  • Assist / approve commissioning of residential or commercial Solar Systems and provide a final commissioning report
  • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates, and certificates for tools including PPE
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
  • Manage the configuration database of customer installations / sites for products performance reporting, replacements, or troubleshooting purposes
  • Advise customers concerning equipment operation, maintenance, or programming
  • Maintaining of FSE stock of inverters, optimizers, boards and accessories
  • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
  • Write reports for every site visit and lodge them in the CRM.
  • Resolve cases lodged from customers in CRM.
  • Requirement

  • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role - Advantage
  • Electrical contractors license & CEC accreditation
  • Valid driver license
  • Traveling to sites, predominately intra-state, but also nationally
  • Excellent interpersonal skills and proven ability to build rapport and establish / keep working relationships with customers, peers and managers.
  • Service tools Apollo, ATE. Server Admin
  • Self-contained and self-organized working style
  • Working at heights license
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