For our Global KYC Screening Pillar we are looking for a Screening Operations Expert.
As Screening Operations Expert you will form part of the Global KYC Screening Pillar organisation. By screening its customers and transactions against external and internal lists, ING Bank ensures that it is not used for illegal purposes (laundering money, terrorist financing, sanctions related activities, internal policy breaches).
The Screening Pillar is responsible for defining and driving the Screening SLA's, KPI's and KRI's including Quality, Incident Management and to manage central operations.
Location : Amsterdam or any other ING location globally.
What you'll do
You will be a senior operational management expert within the Screening Pillar responsible for activities such as design and continuous improvement of global 1st Line Alert handling standards, including Quality Assurance, operational performance and operational readiness for structural solution deployment.
You will engage closely with numerous key stakeholders including global and local 1st Line Alert handling teams, Business Lines, Global Delivery Tribe, Compliance, Senior Management and other global initiatives.
You will also ensure that all documentation is up to date, shared and available for relevant parties, e.g. making sure the latest versions of the Workplace Instructions, processes, process performance and quality reports and SLAs are incorporated and aligned.
Support the Expert Lead in the creation of a vision and strategy for the Global Screening and 1st Line Alert handling Operations including Quality Assurance
Keep oversight of any centralised 1st Line Alert handling operations
Develop continuous improvement plans on efficiency and quality
Monitor all operational performance
Drive operational governance including SLAs, KPIs and KRIs and ensure that operational quality meets the required standards
Advise key stakeholders and global projects / programmes from a Subject Matter Expert perspective
Provide feedback to key stakeholders from an operational perspective on the development of structural solutions
Provide learning needs to the KYC Academy and ensure that operational staff training and KYC awareness is embedded in the Screening Operations organisation
Stimulate cross-border interaction and alignment between people both in central and local locations
How to succeed
Academic degree and preferably, accreditation or certification in Sanctions and / or AML related Operations expertise areas
Operational management and operational performance expertise in a large multi-national environment
Experience with working in the area of KYC with a good understanding of the current market and regulatory conditions and challenges that the financial industry faces
Minimum 5 years of relevant work experience in the operational management and operational performance domain
Understanding of key regulations (such as FEC, ESR, FATF) and their respective effects on the operational landscape of KYC including the interaction with the second line
Builds bridges by nature and be able to span between different levels, different people and different cultures. The relationships are built on capability and trust
Proactive, Can-Do, No Surprises and Positive mind-set. Overall have a healthy work ethic and a willingness to collaborate
Proven profound communication, convincing and advisory skills with the ability to work at all levels within the organisation
Ability to facilitate decision-making to drive complex design issues to a conclusion
Possess a track record of injecting operational management and operational performance expertise in a fast-moving, challenging environment
Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple, and potentially conflicting, interests
Ability to work successfully in multiple countries and make sure these different cultures work together as one team
What we offer :
Join a highly motivated team of professionals with international exposure. Opportunity to work in a dynamic environment, which is rapidly changing on the back of changing client needs, regulatory requirements and funding constraints.
A salary tailored to your qualities and experience
A reimbursement for travel expenses
24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Personal growth and challenging work with great possibilities to realize your ambitions
An informal working environment with innovative colleagues who strive for the very best
Progressive way of working according to the Agile method, so that new ideas come to life
ING is a front runner in the transformation of banking and a company that puts technology at its heart. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.
We empower people and organisations to realise their own vision for a better future. Together we can build the next generation of digital banking! Join us and apply today!