Logistic Service Representative - Critical Parts Management
Mercedes Benz
Maastricht, NL
6 dagen geleden

Function Description

The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain.

The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers.

Tasks & responsibilities :

  • Resolve incoming support requests, incidents and problems in the required languages
  • Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
  • Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
  • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
  • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests
  • Job Requirements

  • Experience in customer support / problem solving business processes;
  • Fluency in German both verbal and in writing;
  • Fluency in English (corporate language);
  • Handling escalations in combination with regular workload without detriment to own stress level;
  • Ability to understand the relationship between internal and external processes;
  • Ability to understand interactions between demand and supply in the logistics chain;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Acts as a Brand ambassador.
  • Compensation

    We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary :

    Benefits :

  • A tailor made individual development plan
  • Employee Car Program : discount on new or used Daimler brand cars
  • Transportation plan : free bike every 3 years, free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • Pension plan
  • 200 vacation hours (based on full time employment)
  • Holiday allowance : 8% of annual salary
  • Competitive performance based salary growth
  • Result oriented bonuses
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • Working Conditions

    The salary liked to this position is € 2.075, *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift.

    We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.

  • Please take into account that The Netherlands has a divergent tax system than other EU countries.
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