The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain.
The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers.
Tasks & responsibilities :
Resolve incoming support requests, incidents and problems in the required languages
Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)
Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)
Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests
Experience in customer support / problem solving business processes;
Fluency in German both verbal and in writing;
Fluency in English (corporate language);
Handling escalations in combination with regular workload without detriment to own stress level;
Ability to understand the relationship between internal and external processes;
Ability to understand interactions between demand and supply in the logistics chain;
Open-minded to a diversity of cultures;
Acts as a Brand ambassador.
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary :
A tailor made individual development plan
Employee Car Program : discount on new or used Daimler brand cars
Transportation plan : free bike every 3 years, free public transport or contribution to fuel costs
Collective health insurance at discounted rates
200 vacation hours (based on full time employment)
Holiday allowance : 8% of annual salary
Competitive performance based salary growth
Result oriented bonuses
Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
The salary liked to this position is € 2.075, *. Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift.
We provide an extensive initial training and a follow up program.You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time.
Please take into account that The Netherlands has a divergent tax system than other EU countries.