Second Line Customer Support Agent
Amsterdam, NL
14 dagen geleden

Your challenge

In this role you support the first line Support Engineers to solve their consumer issues, while you work only B2B. You also investigate, analyse and report complex issues that need a software, hardware or process solution.

You are able to recognize and address problems to multiple teams, take ownership to get things fixed on time.

  • Problem analysis of recurring issues.
  • Coordinate activities and communicate to stakeholders in case of service affecting complex problems.
  • Monitor and enforce SLA’s.
  • Create reports from database information for analyses.
  • Create FAQ, decision trees, instruction and training materials.
  • Assist first line Support Engineers of our customer(s).
  • Responsible for executing standard changes in our system.
  • Prepare materials for (international) pilots, projects and demo’s.
  • Who you are

    A fast learner who thrives in challenging environments and has a creative yet pragmatic approach to problem solving. You are a team player with excellent communications skills and love to take ownership.

    Our ideal candidate is :

  • A fluent Dutch and English speaker, both written and verbal, is a must.
  • We are looking for a person with a passion for technology. You have technical affinity and talent and would love to know our product inside out.
  • You are service minded and patient.
  • Bachelor degree thinking level.
  • You can work structured in a complex and fast-changing environment.
  • Strong coordination skills and able to multitask.
  • Experience in energy sector is a plus.
  • Knowledge of SQL, Access or other database extraction tools is a plus.
  • Knowledge Linux and ITIL is a plus.
  • What Quby offers you

    Most importantly : just over a 150 very enthusiastic colleagues who love working with new technology and innovative solutions for smart energy and smart living!

  • A competitive salary with great benefits.
  • Yearly personal development worth 5% of your year salary.
  • Flexible working hours start the day between 8 : 00 and 10 : 00.
  • A pension plan with 82% contribution by Quby.
  • Travel reimbursements.
  • Free fruit & great coffee and tea.
  • Friday night drinks, game nights and other fun events.
  • Lunch & learns.
  • 25 vacation days.
  • Bi-weekly chair massages.
  • Collective health insurance.
  • Step 2
    Bij de favorieten invoegen
    Verwijder van favorieten
    Mijn E-mail
    Door op "Doorgaan" te klikken, geef ik neuvoo toestemming om mijn gegevens te verwerken en mij e-mailwaarschuwingen te sturen, zoals beschreven in neuvoo's Privacybeleid . Ik kan mijn toestemming intrekken of me op elk moment afmelden.