Customer Service Rep German/English
Medtronic
Heerlen, Limburg, Netherlands
12 uur geleden

Careers that Change Lives

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer Service Representative .

A Day in the Life

We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring & following up on, and invoicing orders.

You record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.

You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients!

You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.

To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Must Haves

  • Bachelor’s degree (or at least MBO+)
  • Near-)native in the local language of the region you support and fluent in English and German
  • 2+ years of experience in customer service and order management
  • Excellent verbal & written communication skills
  • Computer literacy (MS-Office Outlook, Excel, Word)
  • Strong sense of responsibility and flexibility to take on additional tasks when required
  • Able to prioritize and work under pressure / cope with stressful situations
  • Customer-focused & service-oriented
  • Nice to Haves

  • It is strongly preferred to have experience with SAP / SAP CRM
  • What’s on Offer

    We offer a competitive salary and benefits package to all our employees :

  • Flexible, diverse, and inclusive workplace
  • Holiday allowance
  • Commuting allowance
  • Annual Incentive Plan % depending on company results
  • Pension scheme and group discount on healthcare insurances
  • Training possibilities via Cornerstone / Harvard ManageMentor / getAbstract
  • Employee Assistance Program and Recognize! (Our global recognition program)
  • Long-term opportunity to grow
  • Please note that for this position, relocation support is not provided. We are looking for candidates that live within a max.

    80km radius of our Medtronic office in Heerlen, the Netherlands.

    After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office.

    As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

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