Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives.
We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.
To help us achieve this mission we are looking for an enthusiastic Solution Architect.
What you’ll do
Digital CX (part of CM.com) is going global! In this period of rapid growth we need technical expertise on how we can advise clients from all over the world and working in different sectors on topics like : integrating Conversational AI elements into their ERP system and complying with local rules and legislation when it comes to collecting data (GDPR).
You will be responsible to advise clients globally about our conversational AI platform and translate the business requirements into technical specifications.
As a Solution Architect within CM.com you are part of the sales process and the implementation. You are able to quickly translate business needs into technical solutions and also build proof- of- concepts and minimum-viable-products.
You take care about customer happiness to ensure our solution fits within the application landscape or our clients.
To raise awareness and generate interest you are responsible for facilitating workshops, organizing hackathons and an advocate of Conversational AI solutions.
Obviously you will take any feedback you get out there back home and translate it into product feature requests. In this way you constantly help improving the chatbot by contributing to the product roadmap.
In addition to this, you are responsible for :
What you offer
As a person
What we offer
CM.com & CX as a Company
Today, people all over the world are connected. CM.com is a global communication platform (CPaaS) which provides an enterprise connection to your audience via our industry-leading portfolio of messaging channels, a customer data platform, interactive voice solutions, access and identity features and innovative payment capabilities.
Regardless of device. All combined into one platform and suited of APIs.
Through this platform, we enable global brands and enterprises to communicate and transact with their audience and customers in the most efficient way enabling the right conversation through the most-optimal channel using the best data.
Our services are used all over the world.
As of July 2020 CM.com strengthens its customer offering through the acquisition of CX Company. CX Company developed a conversation platform DigitalCX that functions as an enterprise content management system behind chatbots, artificial intelligence and self-service solutions on websites, in apps, via voice and social media.
As a result, we have been changing the way customers and companies interact. This led to higher NPS scores and increased conversion rates at more 60 major brands across 4 countries.
For example clients are DHL, Vattenfall and ANWB.
CM.com was founded in 1999 and has over 500 employees across 20 country offices in Europe, Asia, Africa, Middle East and the United States.
CM.com was listed at the stock market in February 2020 and is growing double digit in the last years. The CM.com headquarter is located in Breda, the Netherlands.