Head of Transformation Office NL
Amsterdam, NL
13 uur geleden

ING is looking for a Head of Transformation Office NL

An experienced, visionary, people-oriented manager with a passion for customer-oriented to lead the Transformation Office NL.

The role of the local transformation office will be to :

  • Support the definition of the transformation agenda, in alignment with the strategy of İNG in the Netherlands and the global transformation priorities
  • Manage and assure quality of the implementation of the transformational initiatives
  • Run the Quarterly planning process
  • Accelerate delivery of customer value, developing high performing teams & organisation and develop the Agile mindset & behaviours in the local organisation
  • Provide input to the global transformation agenda, and continuously improve transformation practices in conjunction with the other transformation offices
  • For global and local programs, large and small, delivery accountability is with the business owner. The transformation team is responsible for supporting the business for delivery planning, productivity and predictability (processes, governance and tools to bridge the gap between strategy and execution).

    The scope of the transformation programs is ING Domestic Bank NL (DBNL). This part of the bank is continuously finding ways to improve and transform itself, which leads to challenging transformation in different domains such as COO, Retail and Business Banking.

    We expect you to

    Shape, detail and propagate vision and policy and achieve sustainable results in order to realise ING's strategy, by managing the Transformation office NL and developing staff within the frameworks specified and taking into account the customer, the environment and society.

  • Strategy : formulate a vision and strategy, develop policy for the Transformation office NL and translate this into objectives for the Centers of Expertise (CoEs), whilst weighing the interests of all stakeholders and focusing on the customer's best interests.
  • Value creation : ensure the full change cycle is on track and act accordingly. Ensure all change has a transparent business case, that there is quality data on the portfolio, and remain focused on the value creation, even in times of endurance.
  • Suggest and run interventions to continuously lift standards in how transformation is done.

  • Continuously challenge and rethink the role of Transformation Office NL within ING DBNL to ensure increased added value to the organization
  • Align, challenge and inspire stakeholders across ING (financials, delivery metrics, data insights)
  • You will oversee consistency in approach, way of work and tools in alignment with the Global Transformation office. The Head of TO NL will have a functional line with the Head of Global Transformation Office to ensure effective collaboration, with a focus on contributing on strategy and the translation of strategy into impact for the expertise’s that are organised in TO NL.
  • People management : The Head of TO NL is hierarchically responsible for 4 4 areas of expertise being Portfolio Management, Change Execution, Process Management and Agile Coaching which are being led by Expertise Leads.
  • In total you are responsible for a team of approximately 130 FTE.

  • Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead.
  • Your competencies

  • Ability to apply style flexibility and adapt plan, approach and behaviour to the different needs and situations of the teams.
  • Strong organisational sensitivity : ability to understand and take into account the underlying issues, opportunities and dynamics of an organisation.
  • Ability to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions.
  • Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
  • Ability to empower teams to act autonomously, think out of the box and hold them accountable.
  • Ability to simplify complexity and drive operational excellence.
  • Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values.
  • Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values.

    Your work environment

    You are part of the LT COO NL, you will report into the COO NL, and functionally to the global transformation office of ING.

    You help others to be successful by partnering with stakeholders to anticipate delivery priorities and assign and mentor professionals with strong analytical and implementation capabilities to meet delivery objectives.

    You are front runner with best-in-class expertise and methodologies.

    You have a long-term perspective and continuously develop craftsmanship (through training, coaching, standards etc.). You proactively anticipate dependencies and collaboration across the entire organisation with the parties that need to contribute to a specific implementation, without relying on hierarchical structure or formal committees to do so.

    Required skills and experience

  • Master’s degree
  • At minimum 10 years of professional experience in change
  • At minimum 5 years of experience at senior management level
  • Experience and affinity in overseeing large change portfolios (>
  • 100m) and leading, among others, (sr) consultants, change execution professionals and agile coaches

  • Ability to understand strategic challenges and to have impact at executive level.
  • Sound experience in building strategic roadmaps
  • Expertise in driving and steering multidisciplinary teams
  • Proven experience in strategic projects with high impact
  • Excellent level of English
  • Rewards & benefits

    We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

    The benefits of working with us at ING include :

  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues
  • Work Agile, so new ideas come to life faster
  • Want to apply directly?

    Please upload your CV and motivation letter by clicking the Apply button.

    About us

    With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business.

    Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart?

    Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.

    Join us and apply today!

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