Customer Service Advisor
Johnson Controls
Netherl
2 dagen geleden

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient.

We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-

set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

We are looking for a Customer Service Advisor to join our team in Echt.

What will you do :

As a customer service advisor you are the first and main contact for our business customers. You actively oversee and manage the overall order process, from the enquiry of the customer, to order entry until successful delivery, and provide after sales services in order to ensure customer satisfaction.

How you will do it :

  • Handle the complete sales order administration process from receipt of the order through to invoice, maintaining a high level of customer service
  • Proactively monitor and allocate available inventory to maximize on time delivery and meet customer expectation
  • Deliver ever-increasing customer satisfaction by working with the purchasing, planning and warehouse teams to ensure delivery commitments are met
  • Ensure all customer queries are dealt with promptly, efficiently and professionally
  • Log customer complaints and ensuring correct and timely follow up
  • What we look for :

  • MBO+ qualification preferred
  • At least 1 year experience in an equivalent Customer Service role
  • Fluent in English and Dutch in writing and verbally. German or French would be an advantage.
  • Problem solving, ability to work in a team, flexibility, stress resistance, customer focus, strong communication skills and accountability are required key competencies
  • Prior experience with JDE / AS400 systems is an advantage
  • Full time availability (38 hours / week)
  • What we offer

    We offer an exciting and challenging position with a global company and its international environment. In your role you will have great personal freedom and professional challenges.

    We provide you of trainings to make sure you have the full understanding of our products portfolio. In addition, we offer outstanding career-

    and personal development opportunities which will stretch your abilities and develop your talents.

    Interested to apply?

    You can apply through our website (preferably) or direct your application or any questions to Rene van de Steeg (Talent Acquisition BeNeLux) via careersbenelux jci.com.

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