Appirio, a Wipro Company, helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies.
Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-
driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-
built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-
Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Role Responsibilities :
This role is focused on salesforce.com customer implementations. Consultants will work onsite with customers to analyze their requirements, develop designs, and implement salesforce.
com and systems. Specific areas of concentration include :
Build a clear requirements development strategy for each customer engagement.
Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
Responsible for identification and inventory of customer process pain points and gaps in best practices.
Perform rapid analysis and decomposition of complex business information into process maps, user stories, epics and components.
Perform business process modelling, User experience modeling and basic technical architecture diagramming.
Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
Comfortable building and demonstrating prototypes in Salesforce.
Strong presenter to C Suite level audiences as well as technical teams.
Comfortable with heavy involvement in user acceptance test planning.
Leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
Has hands on experience in several mid-size, global implementations using Salesforce in some of the following areas : System Implementation & AdoptionSalesforce Sales CloudSalesforce Service CloudSalesforce Marketing CloudSalesforce Communities and MobileSalesforce Force.
com platform developmentApex programming languageSalesforce Lightning
The above list of job duties is not exclusive or exhaustive and the successful candidate will be required to undertake such tasks as may reasonably be expected within the scope of this role.
Education and Experience :
B.S. degree in Computer Science, Software Engineering, MIS or equivalent
2+ years of experience with technical implementations of customer projects
Advanced experience with Salesforce.com configuration
Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.)
Experience with enterprise integration tools and extract, transformation and load (ETL) tools
Strong presentation and communication skills
Strong customer facing skills
Fluent in English
For applications for positions in the Netherlands, the ability to speak a local language and other European languages is highly desirable.
Able to travel
Candidates must be able to be able to freely travel across European countries for client work
Appirio is an equal opportunities employer