Agent – Transcon (Customer Program)
Rozenburg, NH , Netherlands
1 minuut geleden

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 17,000 trained professionals in a worldwide network of over 350 locations across six continents.

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.

Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.

You’d be surprised how far we’ll go for you.

Scope of Position :

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Job Description

Major Duties and Responsibilities :

  • Ensure a smooth and timely process flow regarding the in / out bound of freight and its customs status;
  • Track and Trace exceptions and report the status / updates to the customer;
  • To make sure that we meet our internal and external compliance regulations / standards at all times and that this is according to our government regulations;
  • To make sure that we meet our KPI standards in accordance with the Company’s procedures;
  • Be proactively involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
  • Ensure accurate and timely data entry into our operational system;
  • Ensure accurate and timely client and vendors billing;
  • To be interactive and proactive with our customers regarding arranging their shipments by meeting their requirements and service standards;
  • Consistently work on maintaining good understanding, communication and relationship with our suppliers and carriers;
  • Timely response on emails from customers, suppliers, carriers and our internal network.
  • Qualifications

    What is required from you?

  • 6 months to 1 year related logistic experience preferred
  • Good industry knowledge and understanding of incoterms preferred
  • Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results
  • Pro-active and strong organizational skills
  • Good computer skills (Excel, Word, PPP and Outlook)
  • Fluent in English (verbally and reading / writing)
  • Self-reflecting & open to feedback
  • Initiative and ability to work in autonomy
  • Open communication to peers & Superiors
  • Being supportive of change
  • Positive and willing to help attitude
  • Foster positive work environment by motivating each other to constant self-improvement
  • Bachelor Degree in Logistics, Business Administration, Communications or Finance preferred
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