What you’ll do
Your goal is to provide our merchant base with expert, accurate, and timely advice and support when they need it, in order to successfully accept payments in all their retail locations around the world.
Your challenge will be remotely identifying, analyzing, troubleshooting and solving both hardware and software issues on a range of different devices.
This means working directly with merchant technical engineers and store managers, or working with internal Adyen teams such as our operational support team, project managers, and account managers.
This can also include proactively providing IT training on the POS product to these stakeholders.
Your work is both varied and impactful- you could be helping a customer to set up new stores on our platform, configuring new terminal functionalities on the back end, or reviewing logs and troubleshooting integration issues between the merchant’s POS software and Adyen’s payment technology.
Internally, you could be working with the product teams to justify a change that makes a functionality more efficient, reproducing live issues on in-house terminals, or updating internal documentation to help your colleagues.
As such, what you do will have a direct impact on our merchant’s ability to accept payments and expand their business with us.
Your team is extremely customer-focused, highly motivated and thrives on shared success. They also have a strong relationship with development in order to facilitate constant product improvement.
They are an international team with diverse backgrounds and skill sets.
Who we are
We offer a competitive salary, knowledge internal events, exchange program to other offices and great career opportunities.
Become part of an international work environment and take your career to the next level!