Planning & Engineering Specialist
FedEx Express EU
Hoofddorp, NL
3 dagen geleden

Planning and Engineering Specialist (Content Design)


The Continuous Improvement team is a part of the Central Planning & Engineering department. We offer you the opportunity to become a member of cross European team working together to deliver world class experience to our customers by supporting FedEx Operations in achieving goals and ensuring profitable growth.

As a P&E Specialist (Content Design) you will be responsible for designing and building new courses and educational materials for the European Operations and Field P&E teams, across all levels of the business.

Job Purpose

Acts as a technical expert on content design and specialist subject(s). Supports or leads projects by applying area of expertise, contributing to the achievement of divisional and corporate goals.

Key responsibilities

  • Create new courses and workshops for the European Operations and Field P&E teams, across all levels of the business.
  • Design education materials for an international Operations and Engineering audience. This will include PowerPoints, manuals and performance support materials such as pdfs.
  • Experience in creating e-learning, using Articulate (or Captivate) is preferred. Video editing would be a distinct advantage.

  • Focus on the delivery of diverse types of learning and development initiatives that support the business in achieving a skilled and empowered workforce with the competence to achieve the business goals, including profitability and the Customer Experience.
  • Participates in the design & development of new learning & development solutions for Europe and beyond.
  • Supports continuous improvement by adapting existing materials to improve productivity, compliance and quality.
  • Participates in projects and task-forces by providing local or subject matter expertise, may lead small projects.
  • Participates in the trial and evaluation of solutions, implementing agreed adaptations.
  • Preferred profile

  • 5 Year plus experience in designing education materials
  • e-Learning design experience
  • Video editing experience
  • Degree or professional qualification in education.
  • Leadership / coaching experience is an advantage.
  • Understanding of the operations and attuned to the pressures of a highly competitive environment
  • Experience of managing, complex, multi-country projects
  • Good knowledge of learning and development principles, methodologies and technologies including CBT, with experience of delivering learning & development solutions that support business goals and incorporate quality assurance principles & techniques
  • Professional adult education experience or experience in developing education and / or online content and web based learning
  • Judgement & Decision Making Skills;Influencing & Persuasion Skills;Planning & Organizing Skills;Analytical Skills;Presentation Skills

    Qualifications :

    Language : English : Comprehension

    FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

    Our Company

    FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.

    Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

    We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

    Our Philosophy

    The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.

    FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

    The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

    Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

    We care for their well-being, and value their contributions to the company.

    Our Culture

    Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

    The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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