Account Manager
LyondellBasell Industries Holdings B.V.
Rotterdam, Netherlands
1 dag geleden

Basic Function

The role is to develop the PPC projects and business in assigned region, specially for Japanese OEMs and Tiers and other customers in South China Region.

It will be mostly an individual contributor to represent the company and business strategies, develop the sales growth at the customers, increase total value creation to give consultancy and solution on material selection and technical issues, manage the order-

to-cash process and improve customer satisfaction with LyondellBasell’s PP Compounds products at customers in line with the defined business strategy.

Roles & Responsibilities

Develops and nurtures relation-ships with customers, identifying new trend-setters and establishing solid relationships with them.

Makes recommendations on potential improvement of overall marketing drive for the segment to the Business Management.

First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic marketing segment of the organization.

Identifies and develops new customers

Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines.

Assists BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital.

Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the Customer Service Group.

Efficiently customer management plan and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report.

Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions.

Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include : Customers and internal interfaces such as business management, quality, technical service, supply chain, customer service, credit, tax, legal and financial services.

Respects all policies and procedures and proactively lives them

To follow the company policy about Product risk management. Work in collaboration with AD / TS, Supply Chain in order to understand and avoid product risk.

Follow directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI. Follow up of claims in guidance with the policy for product risk management

Education :

  • University degree in polymer / plastic / injection / engineering
  • Work Experience :

  • More than 5 years experience in diverse range of injection process, plastics, auto industry.
  • Preferred Qualifications

    Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy

    Negotiating - Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum noise .

    Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations.

    Has a good sense of timing.

    Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience.

    Communicates openly and clear. Simplifies complex issues where possible and share information freely

    Product and Technical Knowledge - : Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.

    Willingness to go on frequent business travel.

    Competencies Builds effective teamsCollaboratesCultivates innovationCustomer focusDemonstrates courageDrives resultsEnsures accountabilityInstills trust and exemplifies integrity

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