Boutique Operations Manager
Amsterdam, NH, NL
4 dagen geleden

Close partner to the Boutique Managers of Amsterdam City, you contribute to the overall success of both boutiques by upholding Maison compliance and achieving operational excellence.

Your experience allows you to manage the operational and administrative aspects of the boutiques, enhancing performance of the Back Office Team, the client experience, and a positive boutique environment.


For boutique operations activities, you :

  • Oversee all operational activities of the boutique (back office and administration)
  • Ensure proper understanding and execution of all Maison policies and procedures within the boutique
  • Guarantee the application and reliability of all financial procedures
  • Are the warrant of the accuracy of the cash-desk reports
  • Guarantee the application of all stock procedures
  • Ensure the optimal model stock at all time and an efficient daily stock management
  • Are responsible for all inventories (annual counts, cycle counts and spot counts)
  • Actively work with the Management team to think of new ways of working in your domain and in our customer flows to reduce the client waiting time, improving the client facing time and the perception of such time
  • Are responsible to come up with the right KPI’s to optimize operations
  • Are in charge of the yearly boutique audit and the security audit
  • Are responsible to all the operations related to Ecom / Omni Channel / New Retail within the boutique
  • Oversee the boutique maintenance liaising & creating strong bonds with the Store Design Team
  • For people development, you :

  • Motivate and support the Back Office Administrative team
  • Ensure an efficient onboarding and induction of newcomers of administrative boutique team
  • Conduct regular team meetings, ensuring that the team is aware and compliant of all operational requirements
  • Ensure all administrative team members have sets of individual objectives matching the boutique and the market ambition
  • Participate to the evaluation of the individual performance and identify members with potential, ensuring a singular and adapted development plan
  • Act as an inclusive leader to ensure every team member is respected and has a voice
  • Lead by example contributing to all boutique shifts, including morning, evening or week-end shifts
  • Are responsible to create his direct team schedule based on commercial needs
  • You also :

  • Participate in the definition of the boutique strategy and vision hand in hand with the Boutique Management.
  • Guarantee the implementation of the boutique action plans, realizing regular monitoring
  • Understand and are aware of future trends of the luxury industry

  • You are results oriented and have the ability to take initiatives
  • Excellent analytical skills and understanding of retail productivity levers
  • Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
  • Previous SAP experience preferred
  • Excellent computer skills and use of technology

  • A great opportunity to be a part of a dynamic and diverse team that goes the extra mile to uphold outstanding service for our beloved clients
  • This role will also help deepen your knowledge of luxury whilst enhancing your expertise in boutique operations and service
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