Direct Debit Coordinator - English speaking
Expedia, Inc
Amsterdam, Netherlands
1 dag geleden

Expedia

Are you passionate about building professional relationships with partners and negotiating payment terms and methods? If you’re looking to join a team at the forefront of a global Credit Collections department, Expedia Group is customer centric and focused on providing the best payment experience.

We are looking for multiple Direct Debit Coordinators to help promote this choice of payment method.

What you’ll do :

  • Making outbound phone calls to existing customers, propose Direct Debit and answer questions about
  • Overseeing the direct debit registration and collections process
  • Suggesting improvements to the current process
  • Correspond with Market Managers, PAC / GSO team, corporate contacts, and properties on escalated issues
  • Ensure company and departmental policies are followed
  • Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you
  • Complete special projects as assigned
  • Other duties as assigned
  • Who you are :

    You’ll fit this role if you have :

  • Minimum 1 year experience in Call Center, Customer Service and / or Sales related field
  • Fluent in English and Italian or Spanish or Portuguese or French or Dutch or Swedish / Danish or German written and spoken
  • Excellent verbal communication and listening skills
  • Capable of prioritizing, multi-tasking, and handling high volume effectively
  • Proficient in the use of Microsoft (MS) Office and knowledge of MS Excel and MS Outlook
  • Why join us :

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

    Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

  • Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
  • to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

    We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.

    Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

    If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

    Our family of travel brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.

    com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

  • LI-CC1
  • Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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