Global IT End-User Services Delivery Manager
Utrecht, UT, nl
2 dagen geleden

Company Description

The exponential growth of technology has made IT one of the critical success factors for every business function within JACOBS DOUWE EGBERTS.

To enable IT as a competitive advantage, we are transforming our IT department towards a true technology business partner.

The department of Global Information Services (GIS), administers this in three expertise area’s : Service & Operations, Enterprise Solutions and Strategy & Planning.

Job Description

As Service Delivery Manager, you will be part of the Service & Operations team and take responsibility for managing and improving the quality of End-User Services within JDE worldwide.

In this role, you will interact with various senior stakeholders, external technology service providers and other JDE IT teams.

You will be responsible for :

  • Ensuring consistent, effective and efficient delivery quality of End User Services to all JDE users globally
  • Managing the provisioning, maintenance and optimization of the IT End User Services Catalogue
  • Driving the maintenance and availability of IT End User Services documentation and training to end-users and relevant other parties to drive adoption of services by JDE end users.
  • Manage the day-to-day IT End User Services operations, along with internal IT and external vendors.
  • Monitoring if SLA’s are adequately managed and reported by the suppliers and driving relevant contractual and financial changes to completion
  • Driving continuous improvement and standardisation of processes used between JDE and suppliers and owning improvement actions and implementation projects that come out of it
  • Qualifications

    To be successful in this role, we are looking for a talented candidate who has the ambition to support the change at JDE.

    In this job opportunity, we offer an exciting career challenge for a creative problem solver, who can help achieve our goals as a seasoned Service Delivery Manager and add significant value to the availability of IT for all employees in JDE worldwide.

    Our preferred candidate would have :

  • A bachelor or master’s degree, in IT or a related field
  • Over 5 years of experience in IT Service Management in a multi-vendor, multi-country environment
  • Certification or experience with ITIL v3.
  • Experience in translating organization goals and objectives into operational End User Services requirements
  • Managing virtual teams globally and interact with different cultures
  • Well-developed people- and stakeholder management skills
  • Excellent analytical and conceptual skills
  • The ability to speak and write English on a professional level
  • Additional Information

    Next to an attractive and rewarding salary, we offer a variety of secondary conditions of employment.

    This includes :

  • Guaranteed year-end bonus
  • Rewarding pension-plan
  • An additional number of ADV days
  • Remuneration for health, life- and other insurances
  • Fitness allowance
  • Discount on coffee and tea products
  • Flexible, international work environment with many career opportunities
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