Asset & Configuration Speccialist
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.
You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.
You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.
You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.
Great work. Great opportunities.
Want to be part of our team?
The SD Asset and Configuration Specialist is the entry level job in the Asset and Configuration Management job family and ensures the implementation of Dimension Data’s Configuration and Asset Management policy and standards in large and / or medium complexity environments.
Their primary responsibility is to define and control the components of services and infrastructure and maintain accurate asset and configuration records.
Policies and procedures
They use the approved Configuration Management Database and assists with managing the configuration items as defined and agreed with the client and in accordance with the rules contained in the Standards and Policy document.
They take responsibility for the management of the service assets of the organisation in order to support the other service management processes.
They assist with the establishment of policies, standards and procedures to govern the asset and configuration management processes.
Their knowledge of these policies, standards and procedures enables them to recommend what can be managed in the management systems.
They ensure that employees comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, releases and templates.
They attend Change Advisory Board (CAB) meetings.
These individuals use their expertise and agree the scope of the asset and configuration management process, function, the items that are to be controlled and the information that is to be recorded.
In so doing, they develop asset and configuration management standards, plans and procedures.
In a services environment, they agree the configuration management process with the client and document this accordingly.
They design and implement the configuration management database update in collaboration with the client and ensure the communication of and adherence to these processes as required.
The SD Asset and Configuration Specialist contributes to the planning of the population of the Asset and Configuration Management System to ensure an accurate inventory of assets operated in the business.
They contribute to the management of the Asset and Configuration Management System, central libraries, tools, common codes and data and ensure the accuracy of the data and regular housekeeping of this system.
Individuals in this role evaluate existing Configuration and Asset Management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness.
This includes estimating and planning the work and resources involved, and monitoring and reporting on progress against the plan.
SD Asset and Configuration Specialists assist with the facilitation of awareness campaigns to win support for new procedures relating to asset and configuration management.
They ensure that these changes in methods and process are approved and communicated to staff before being implemented. They assist with educating and training users on the use of the asset and configuration process.
They extract and compile monthly reports as defined and agreed with the internal client. These reports include management reports which indicate suggested action to deal with current and foreseen shortcomings, impact analysis reports and asset and configuration status reports.
Act as advisor
SD Asset and Configuration Specialists propose and / or agrees interfaces with the Change and Release Management, Network Management, Problem Management, Logistics and Finance functions.
They assist with the initiation of the actions needed to secure funds to enhance the infrastructure and staffing levels in order to cope with growth and change.
SD Asset and Configuration Specialists manages the evaluation of proprietary Asset and Configuration Management tools and recommends those that best meet the organisation’s budget, resource, timescale and technical requirements.
Upon acceptance of these recommendations, they ensure that changes to asset and configuration items are recorded, managed and maintained through the change management process.
They assist the Change Control and Release Management teams by providing the basis for further activities to be planned on any asset and configuration item that enable the assessment of impact prior to change release.
These individuals agree asset and configuration items to be uniquely identified with naming conventions.
To ensure compliance with laid down procedures, they assist, contribute and participate in both internal and external audits.
What would make you a good fit for this role?
The SD Asset and Configuration Specialist demonstrates well developed verbal and written communication skills, dealing with a variety of stakeholders.
They have the ability to work with individuals at all levels using their well-developed interpersonal skills. They have a bias for action and display strong attention to detail.
They have good problem solving ability and are able to cope well under pressure. They display a client service orientation, but are able to balance delivery with agreed and contracted expectations.
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Tell us about yourself Sign in, load your CV or simply give us your details directly from LinkedIn and we'll reach out when we have an opportunity that suits your skills and interests