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Job CategoryFinance and Operations Job Details The person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts.
He / she will need to produce ad-hoc collection status reports whenever necessary. Responsibilities : Diligent and strategic follow up of collections Effective monitoring of key customers and activities Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions Diffuses and resolves escalated internal and external customer situations.
Handles issues in the best interest of both customer and company Keeps accurate and detailed records of inquiries and all customer comments Communicates and coordinates with internal departments Promotes customer loyalty makes save offers to customers who want to cancel / reduce and directs customers to appropriate material to improve customer value Suggests improvements to management team Good organisational skills to manage a portfolio of customers To be able to prioritise tasks depending on targets Required Skills : Bachelor degree in Business or Accounting Excellent communication (written and verbal) skills, English speaking particularly.
Good customer service skills Good customer relationship skills to manage a variety of customer interactions Demonstrated initiative Ability to work independently Ability to excel in a fast growing / fast paced environment delivering accuracy while managing to deadlines Thrives in a team environment Able to use Microsoft suite of tools effectively Knowledge of salesforce.
com application is a plus AR collection / customer service experience is a plus Desired : Dutch, Spanish or French fluency would be a great to have.
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