Strategic Customer Support - SSO Service Desk
Setra
Eindhoven, North Brabant, Netherlands
2 dagen geleden

JOB DESCRIPTION

The Service Desk / lab administration desk will guide and direct the total process flow between customers, suppliers and the Technical repair center.

In the role of Strategic Customer Support Specialist, you will :

  • Provide information to our national and international partners, suppliers and customers before, during and after the repair or calibration stage, such as : schedule dates, information on delivery time, shipping information, service prices etc.
  • Perform logistics work like processing incoming repair and calibration work into ERP system (booking in units) and packing / shipping instruments back to the end users.
  • Provide purchasing support or items required in the service organization.
  • Schedule and guide outsourced calibrations or repairs to third parties or OEM’s to ensure quick TAT
  • Calculate and watch repair and calibration price quotations.
  • Invoice the customer, after checking the bill, for carried out activities or contracts.
  • Deal with customer complaints and reclamations with respect to service activities.
  • Keep the service management system up to date with customer and agreement information.
  • Take care of job scheduling in own labs.
  • Alert on possible sales or service leads. Seeks and exploits commercial opportunities.
  • Try to establish a long-term relationship with our suppliers and customers.
  • To be successful in this position, we expect you to bring :

  • A-Level qualification or equivalent in experience.
  • Some previous experience in electronic equipment and planning environment is a preference.
  • Fluent in Dutch and English, other languages would be beneficial.
  • Demonstrated ability to recognize and anticipate potential problems and commercial opportunities. Good communication skills, both oral and written.
  • A high degree of accuracy and attention to detail.
  • To make your application process easier, please skip filling the fields and only upload your resume and possibly a motivational letter as a PDF using your first and last name as the file name.

    Example : firstname lastname.pdf

    Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets.

    With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

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