Why join Irdeto?
We are on a mission! A mission to secure the world’s digital platforms. Why? Because a secure platform allows our clients to produce and deliver great content.
In return, you can enjoy the latest blockbuster movies and your favorite live events at all times. It doesn’t stop at the media industry.
Our security technology is securing connected cars, applications and devices and mobile payments, just to name a few. We are innovative, international and part of Naspers, one of the largest technology investors in the world.
Services is responsible for delivering and supporting products and managed services to our global customer base of leading media companies like Hollywood Studios, broadcasters and sports associations.
Services is included within each of our three market units : Content Proction, Cybersecurity and Cloakware. The team runs the latest Internet based access / key provisioning systems on behalf of our customers, and deliver complex security intelligence and digital rights management.
We have the most advanced security consulting and anti-piracy teams in the industry. Services provides 24 / 7 global customer support of hosted / cloud based systems to our customers that are changing the way the industry thinks about content protection.
Job Description :
As Service Operations Engineer you will be responsible for proactively monitoring and resolving application, system, and network incidents affecting Irdeto systems and ensuring maximum availability and performance.
You will perform these tasks using various standard network management tools, internal ticketing systems, and monitoring consoles.
Your key role serves as a coordination point for communications between internal customers, engineering teams, other operations teams during events which affect customer.
You will help with root cause analysis of recurring incidents and raising escalation to back line teams as necessary.
Primary Responsibilities :
Required Knowledge and Skills :
What do we offer you?
At Irdeto, we know that it is the people who make our company a success. We encourage personal and professional growth and success among our globally diverse workforce by offering :
With nearly 50 successful years of business innovation behind us, Irdeto is a solid company to join. We are looking for people who are energetic, dynamic and driven to be part of our community.