Service Operations Engineer
32 dagen geleden

Why join Irdeto?

We are on a mission! A mission to secure the world’s digital platforms. Why? Because a secure platform allows our clients to produce and deliver great content.

In return, you can enjoy the latest blockbuster movies and your favorite live events at all times. It doesn’t stop at the media industry.

Our security technology is securing connected cars, applications and devices and mobile payments, just to name a few. We are innovative, international and part of Naspers, one of the largest technology investors in the world.


Services is responsible for delivering and supporting products and managed services to our global customer base of leading media companies like Hollywood Studios, broadcasters and sports associations.

Services is included within each of our three market units : Content Proction, Cybersecurity and Cloakware. The team runs the latest Internet based access / key provisioning systems on behalf of our customers, and deliver complex security intelligence and digital rights management.

We have the most advanced security consulting and anti-piracy teams in the industry. Services provides 24 / 7 global customer support of hosted / cloud based systems to our customers that are changing the way the industry thinks about content protection.

Job Description :

As Service Operations Engineer you will be responsible for proactively monitoring and resolving application, system, and network incidents affecting Irdeto systems and ensuring maximum availability and performance.

You will perform these tasks using various standard network management tools, internal ticketing systems, and monitoring consoles.

Your key role serves as a coordination point for communications between internal customers, engineering teams, other operations teams during events which affect customer.

You will help with root cause analysis of recurring incidents and raising escalation to back line teams as necessary.

Primary Responsibilities :

  • Provide administration and maintenance support for web applications hosted in AWS.
  • Perform application troubleshooting to quickly resolve the issues per documented procedures.
  • Effectively respond to monitoring alerts, incident tickets, information requests within predefined SLA's.
  • Escalate issues as needed to back line support as per documented procedures.
  • Handling communication and notification on major issues to all stakeholders. Document resolution run books and standard operating procedures.
  • Work closely with the Technology Customer Operations team to ensure timely resolution of bug fixes. Interface with various internal and external parties on a daily basis providing problem resolution and configuration support for all Irdeto products and services.
  • This position will involve 24*7 shift work.
  • Required Knowledge and Skills :

  • Completed Bachelor’s Degree in Computer Science or a related technical discipline or equivalent experience.
  • Knowledge and experience in Windows / Linux environment.
  • Good understanding of architecture and components of multi-layer web applications (web servers, application servers, databases, etc).
  • Working knowledge of AWS cloud technologies.
  • Scripting language is advantageous (i.e. powershell, bash, perl, ruby, python).
  • Understanding of system logs and usage of tools like Splunk, Nagios, Cloudwatch, ELK is advantageous.
  • Advanced troubleshooting skills and strong problem-solving ability.
  • Self-starter, adaptable, willing to learn and able to work under pressure, both independently and within a global team of high-level professionals.
  • Pro-active, dynamic, customer orientated and willing to accept responsibilities.
  • Strong interpersonal and communication skills (in English).
  • What do we offer you?

    At Irdeto, we know that it is the people who make our company a success. We encourage personal and professional growth and success among our globally diverse workforce by offering :

  • Competitive remuneration and benefits
  • Career and personal development opportunities
  • Flexible working spaces in state of the art offices
  • A focus on collaboration, creativity, health and happiness
  • Working for a truly global company with offices in 15+ countries
  • With nearly 50 successful years of business innovation behind us, Irdeto is a solid company to join. We are looking for people who are energetic, dynamic and driven to be part of our community.

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