Lightspeed is seeking a full-time, customer-centric and energetic person to join our team as a Merchant Applications Coordinator in EMEA.
Reporting to the Manager of our GTM Payments and Financial Services team, you will be responsible for reviewing and processing new Lightspeed Payments applications and will act as the point of contact for customers where it involves communicating with our merchant processors.
If you’re an organized, ambitious, independent and tech-savvy person who is looking for a dynamic experience within a fast-paced, growing organization, then this is the position for you! Please note that this position is through October, with the possibility to extend thereafter.
What you’ll be responsible for :
Enter data related to incoming applications and submit supporting documentation for the underwriting team
Monitor existing applications through lifecycle to ensure successful boarding of new merchants
Action updates to existing accounts related to addresses, banking information and ownership changes
Coordinate with external partners and third party providers, including partner banks, merchant processors and vendors
Liaise between internal teams in order to collect information and align processes
Coordinate shipments and returns of Lightspeed Payments hardware
Other responsibilities and projects as defined by management
What you’ll be bringing to the team :
Bachelor’s degree in Business, Information Systems, Social Sciences, or related field
Experience in an administrative or customer service role
Stellar time management and organization skills
Perfect written and spoken English
Remarkable communication skills
Ability to manage multiple mandates under tight deadlines
Obsessive attention to detail
Recognized knack for problem-solving
Comfortable in technical environments
Even better if you have, but not necessary :
Experience with Salesforce.com
Passion for technology
Retail or Restaurant experience
To all recruitment agencies : Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
