Customer Support Specialist - Dutch
Mollie
Maastricht
4 dagen geleden

Your opportunity

One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors.

In our home markets, the Netherlands and Belgium, Mollie serves over 120.000 monthly active merchants and counting.

As a Support Specialist you’ll go the extra mile to make sure our merchants can run their business effectively. When they have a problem, we listen, enable and empower.

Our agents are international, multilingual and always ready to go above and beyond for our merchants. They are true Mollie champions and we hope you will be one of them as well!

What you'll be doing

You will be the first point of contact for many of Mollie’s merchants

  • Support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup
  • Provide Support through a range of channels to suit customer needs, including live chat, email & phone
  • Contribute to improving the Customer Experience and the Mollie product by providing feedback and innovative solutions
  • Continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles;
  • providing feedback to Product & Sales teams

  • Support the activation process of new Mollie merchants
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