Customer service agent backline
DHL Finance
Maastricht
5 dagen geleden

who you are

  • You have a completed MBO education;
  • you are analytical, customer-oriented and have good communication skills;
  • you have an excellent command of the Dutch and English language, both verbally and in writing;
  • you have knowledge of accounting standards and legal requirements related to financial processes;
  • you can work well with MS Excel.
  • what will you do

  • You ensure that questions / issues from business customers are quickly sorted out and answered from the frontline. You have contact with business customers by email and not by phone;
  • you provide professional and quality customer service in accordance with established DHL standards;
  • you log questions quickly and accurately in the ERP system;
  • you ensure that customer questions are structurally addressed so that they do not occur again;
  • you manage the customer escalation process when it occurs;
  • you act as an expert in the field of invoicing within debtor administration.
  • where will you work

    The DHL team consists of more than 510,000 people in practically every country in the world. And yet they all have one important thing in common : the customer.

    That's because, while logistics is the driving force behind our world, people connect the world.

    Delivering service, quality and sustainability to every customer every day is how we can bring people together - and make a difference in their lives.

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