Direct hire Touchpoint Site Reliability Engineer
Amsterdam, NL
5 dagen geleden

Site Reliability Engineering Touchpoint Platform

Your working environment :

TouchPoint Platform is part-of ING’s Think Forward strategy to become one truly global bank, and is a key success factor on our path to become a financial services platform that extends beyond banking.

Through our platform we provide a scalable foundation for platform business models and so position ING successfully in the new banking ecosystem.

A pragmatic approach for convergence is defined, moving ING towards a globally scalable banking platform. Key in converging towards this new model is developing harmonized business models and shared operating models.

The globally scalable banking platform will create a differentiating customer experience and cater for growth by leveraging the innovation and development power within ING.

Foundational elements for the convergence towards the globally scalable banking platform are, among others, Global Data Management, Global Process Management and a Modular Architecture.

The TouchPoint Open Banking platform will deliver the Modular Architecture.

The Touchpoint Site Reliability Engineering (SRE) team is a multidisciplinary team of senior engineers with proven track records in development and operations across applications and infrastructure.

The primary goal is to continuously and structurally improve the reliability and maintainability of the IT environments involved with the Touchpoint Platform, delivered and managed from different (international) ING domains.

Activities done by Touchpoint Site Reliability Engineer :

  • Drive Always On and Performing culture, mentality and improvement on all services in the Touchpoint Platform through analysis of the current level of service, functional and technical setup, code, dev / ops practices and the underlying causes of incidents, underperformance, etc.
  • Formulate a resilience improvement plan to gain a higher reliability level by creating structural solutions instead of workarounds.
  • This is done through rigorous Root Cause analysis and recommendations

  • Prioritize and implement the RCA recommendations through improvement plans with the responsible Squads / DevOps teams
  • Recognize shortcomings in knowledge and expertise, and deliver the necessary resources, skills, guidance and training to DevOps teams where needed.
  • Setting up and maintaining a test framework, write fully automated tests (e.g., unit-, functional-, non-functional- and integration testing) and a continuous delivery pipeline
  • Setting up and maintaining automatic reporting and feedback loops
  • Onboarding of teams, teaching the resilience and reliability fundamentals, guiding them through Continuous Improvement, Continuous Delivery processes & Software Engineering Practices
  • Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks
  • Researching of cutting edge software, refactor and reuse existing code / modules / functionality
  • Your new job!

    You are an enthusiastic Software and or Reliability Engineer with a focus on creating amazing code and frameworks. You will develop consumable, automated end-to-end software solutions for your consumers together with your squad.

    You have a passion for highly resilient and reliable software and really hate repetitive manual tasks preventing you to do really cool stuff! You are able to inspire squads to spread the SRE mind-set.

    You are enthusiastic about transferring your knowledge to others within your team, but also with all DevOps teams in the Touchpoint Tribe and the rest of ING.

    You recognize yourself in this profile

    Competencies - Skills

  • Operations expert
  • Mastery in at least one programming language, Java is a plus;
  • Scripting experience in at least one of the following : Ruby, Python, Bash, Powershell
  • Solid foundation in Linux administration and troubleshooting;
  • Be able to understand and formulate meaningful business metrics;
  • Proven experience withworkflow and test automationtaking a leading role in building complex software systems that have been successfully delivered to customers;
  • agile software development practicessoftware engineering best practices including coding standards, code reviews, source control management, build processes, testing, and operationsbuilding systems with multiple layers of redundancy to withstand failures in software, hardware, network infrastructure.

    setting up Build and Deployment pipelines in ADO towards multiple private and public cloud platformssetting up and operating container based environments (Kubernetes / OpenShift)Backlog management using SNOW and ADO

  • Solid understandinglogging / monitoring / alerting tools : Kafka, ELK, Prometheus, Loom, Rigor, IATITSM processes in ING and specifically within the Touchpoint TribeAI Ops and Chaos Engineering practices and able to independently setup a feasible roadmap for applying this within the Touchpoint Tribe
  • You are a Self-starter and Self steering.
  • Excellent command of spoken and written English
  • Your education and background

  • Bachelor or Master Degree in Computer Science or related field
  • Professional experience in software development
  • Computer Science fundamentals in object-oriented design
  • Computer Science fundamentals in data structures
  • Computer Science fundamentals in algorithm design, problem solving, and complexity analysis
  • Preferable : >
  • 2 years’ experience as engineer at ING

    We offer :

  • Great salary and benefits like 13th month, 8% holiday allowance, personal allowances etc.
  • Challenging, professional and fun work environment.
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