Support executive
ICIS
Amsterdam
5 dagen geleden
  • Job Discipline Description Ensures that good customer relations are maintained and customer inquiries and complaints are resolved fairly and effectively;
  • works to prevent client issues Answers inbound customer calls regarding product and service information and identifies upselling opportunities from such calls to ensure that income streams from customer relationships are maximized Ensures customers receive a high level of service and develops innovative solutions to meet customers' business needs General Profile : Developing professional role with working knowledge in own discipline, and broadens capabilities Fully proficient in theories & processes Typically follows prescribed guidelines or procedures to resolve problems Works with a moderate level of guidance Can train or mentor new colleagues Recommended Skills :

  • Functional Knowledge : Has working knowledge of basic concepts and procedures; performs a variety of routine tasks or assignments Business Expertise : Understands key business drivers;
  • uses this understanding to accomplish own work Leadership : May train new team members and provide input to employee performance evaluations Problem Solving : Uses existing procedures to solve routine or standard problems Impact : Works with a moderate level of guidance Interpersonal Skills : Explains complex information to others in straightforward situations

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