Distribution Customer Service Representative
Expeditors
Amsterdam, NH , Netherlands
2 dagen geleden

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose

Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors

satisfies the increasingly sophisticated needs of international trade through

customized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.

Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.

You’d be surprised how far we’ll go for you.

Job Description

Provide support to customers to ensure efficient daily operation of all distribution accounts. Take responsibility and accountability on own and group accounts on all levels.

Major Duties and Responsibilities

  • Process and input of all customer orders and distribution accounts.
  • Provide timely and accurate operational reports to your customers.
  • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
  • Attend and participate in daily / weekly team meetings.
  • Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
  • Coordinate special, last minute shipping requests with the Transportation and Operations departments, expediting any order as necessary.
  • Active participation during transition process of new customers.
  • Trace orders as required and notifies customers of any activity concerning their order.
  • Ensure accurate and timely client and vendors billing.
  • Maintain damage records and backorder logs, handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
  • Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
  • in a courteous and efficient manner.

  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
  • Contribute to maintain strong relationships with vendors (trucking companies, and others).
  • Provide support with other miscellaneous projects, filing and research.
  • Maintain a current and accurate DLSOP that details the processing requirements for each account.
  • Answer phone calls according to Expeditors standards.
  • Must comply with Expeditors laws and regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Meet KPI standards, as per the company’s procedures.
  • Ensure smooth and timely freight process flow.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
  • Overseas communications, timely responses to emails and requests.
  • Attend training classes when required and meet company standards of 52 hours training per year per employee.
  • Qualifications

  • 6 months to 1 year related experience and / or training; or finished HBO degree (direction Logistics) / or equivalent combination of education and experience.
  • Attention to detail should be a natural characteristic.
  • Pro-active and strong organizational skills.
  • Must have the ability to prioritize and work with deadlines.
  • Good computer skills (Excel, Word, PPP and Outlook).
  • Be able to write and speak in English and Dutch.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good knowledge and understanding of incoterms (preferred).
  • Fully proficient with various Warehouse Management Systems (preferred).
  • Previous experience in inventory control and / or distribution operations (preferred).
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