We are looking for a Customer Success Manager to join our international team based in Amsterdam, dedicated to our customer base.
You would specifically be responsible for retention and expansion of our Dutch Webfleet customers.
Here is a little taste of your challenge :
Be responsible for your own customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth.
Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers.
Inspire customer engagement and track long term business goals.
Collaborate with cross-functional teams; Sales Support, Customer Support, Service Partners, Marketing and Sales to raise customer loyalty and ensure an all-round exceptional customer experience.
Be the "Voice of the Customer" towards the rest of the organization.
What do we expect from you?
To be successful as a Customer Success Manager, this is the kind of profile we have in mind :
4+ years of experience in a client service / customer-facing role, such as Customer Success Management, Account Management.
You are fluent in Dutch and English.
Excellent communication, negotiation and critical thinking skills.
You have experience working in a high-volume role where prioritization is critical.
Commercially minded with experience driving upsell / cross sell revenue growth.
A passion for your customers / Ambassador of customer centricity.
You are an emphatic listener and understand the goals of our customers.
History of working with Salesforce is a plus.
What can you expect from us?
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers.
We make things happen. Quickly.
Let’s not forget the good stuff!
Unlimited Access to LinkedIn Learning.
25 annual leave days with option to buy up to 10 days and your birthday off!
Social committee : office parties with food and drinks.
Health insurance discounts and contributory pension scheme
Who are we?
Webfleet Solutions is one of the world’s leading telematics solution providers, dedicated to fleet management and connected car services and has over 50,000 customers worldwide and services drivers in more than 100 countries.
Its main Software-as-a-Service solution WEBFLEET is used by businesses of all sizes to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency and reduce CO2 emissions.
Webfleet Solutions is part of Bridgestone Europe NV / SA ( Bridgestone ), a subsidiary of Bridgestone Corporation, the world’s largest tyre and rubber company.
Together with our team of 750 employees in 16 countries we make a difference in the telematics industry while influencing tomorrow’s mobility by developing state of the art technology and delivering world-class services to our customers.
Besides, offering multiple benefits to our employees, we have created an environment that combines a variety of exciting challenges with an international and informal work atmosphere that makes Webfleet Solutions a great place to work.