The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services :
Service 24hours department :
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Customer Service department :
The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer
Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
As a Customer Service Representative you are the most important interface between the customer and the Daimler organization.
You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
Multi-tasking is not a problem and you are a team player.
Good understanding of Customer satisfaction
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary :
You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
Working Conditions :
This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
We provide an extensive 4 week initial training and a follow up buddy program.