Change Management Consultant
7 uur geleden


At SoftServe, the Digital Strategy team is a cross-functional, high impact, high visibility team whose mission is to drive strategic alignment and operationalize advisory services to create competitive advantages for our clients in an increasingly digital world.

In other words, we drive change.

We partner with business, technology, and engineering leadership to deliver strategic decision-making and efficient execution of digital advisory operations for the enterprise at all phases of the digital transformation journey.

Our offerings and scope of work includes

  • Digital Operational Excellence : Optimizing Digital Ops and management through automation and continuous improvement
  • Employee Engagement : Unlocking talent, elevating employee experience, and managing change
  • Customer Experience : Designing engaging experiences, product delivery, and omni-channel strategies
  • Service Innovation : Finding new revenue streams by satisfying the user’s need to get jobs done
  • We look for T-Shaped talent, but most Consultants at SoftServe specialize in at least one of these areas. In your case, we expect you to be a master facilitator of change, as it applies to all of the areas above.

  • Experienced with large-scale organizational transformation and change efforts
  • Knowledgeable of general change management principles, methodologies and tools
  • Experienced leading Business Value, Design Thinking or 'Human Centered Change' relevant workstreams
  • Educated with a Bachelor’s Degree required in HR, Industrial / Organizational Psychology, Business, or related field
  • Seasoned, with 7+ years of experience in managing large-scale change initiatives in a customer facing role
  • Experienced pivoting and navigating dynamic and changing situations
  • Professional in analyzing the organizational impacts on stakeholders affected by the implementation of new technology, products, processes, or business environments
  • Proficient in developing and executing communication strategies to effectively share information with project stakeholders throughout the project life-cycle
  • Experienced developing detailed action plans that pinpoint the impact of change on affected parties and identify the plan of action for addressing the anticipated responses to the change
  • Skilled in implementing Technology Adoption / Change Mgmt. Programs as part of Business Process, Risk Mgmt., Compliance, IT Effectiveness, Human Capital (Talent Management) related projects
  • Experienced in measuring the effectiveness of change management activities, such as through surveys and interviews
  • Experient in implementing formal change management methodologies in politically complex environments
  • Expert on Prosci ADKAR Model or other certified OCM Models, tools, and frameworks
  • Experienced working across a variety of industries (Financial Services, Healthcare & Life Sciences, Retail, Media & Tech, etc) desired
  • Prosci Certification or equivalent desired
  • Willing to travel up to 30% of the time (when travel resumes safely)
  • ADDED PLUS : Expertise in leadership effectiveness and / or Org Design (including org. / job analysis, redesign, and implementation.
  • and / or Workforce Planning

    What makes you great

  • Excellent business acumen and understanding of organizational issues and challenges
  • Quick to build an understanding of the client's business, situation, and desired outcome(s)
  • A Coach to the client on Organizational Change Management best practices, lessons learned and trends, while designing a tailored solution that delivers value to the client and meets client’s needs and expectations
  • Comfortable clearly articulating Human-Centered Change value to all levels of stakeholders
  • Passionate and enthusiastic about delivering Human-Centered Change
  • Proactive, self-sufficient, and professional, with strong organizational, time management, and communication skills
  • Ability to define activities to support change and transition initiatives
  • Ability to identify and articulate solution strategies and work across business units to execute against those strategies
  • Ability to develop communications plans and other deliverables aligned to the change-related project plans
  • Ability to facilitate stakeholder alignment on strategy sessions to document and close gaps in acceptance
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Must be a team player and able to work collaboratively with and through others
  • Familiarity with project management approaches, tools, and phases of the project lifecycle
  • Creative problem-solver with the ability to work with a blank slate and inspire others
  • Proven track record of building client relationships
  • Ability to establish and maintain strong relationships and influence others
  • Organized with a natural inclination for planning strategy and tactics
  • Able to work effectively at all levels in an organization

  • Building and executing holistic change strategies for complex transformation initiatives
  • Integrating human-centered service design and the science of behavior change methods
  • Facilitating cross-functional partnerships to design and launch new ways of working
  • Driving cross-functional stakeholder alignment, engagement and buy-in
  • Scaling new ways of working and practices focused on human-centered change
  • Conducting impact and barrier analyses, maturity level assessments via stakeholder interviews and review existing processes to identify pain points and gaps
  • Support of detailed change management activities including needs analysis, assessment of change readiness, communications and guiding training teams to ensure an integrated approach
  • Engaging closely with program management teams and key initiatives to ensure change leadership behavior modeling, change vision and narrative, change enablement activities, and change strategies are integrated to delivery and execution
  • Integrating Design Thinking methodology, outcomes and vision into a Human Centered Change roadmap
  • Support and engagement of customer senior leaders, coach managers, and supervisors on Human Centered Change best practices and articulate the value of change strategies
  • Demonstrating repeatable change methodologies for customer self-sustainability
  • Participation in proposals preparation with all different parties, stakeholders and workflows
  • Define and execute communication strategies to effectively share information with project stakeholders throughout the project lifecycle
  • Management and implementation of change management activities (change strategy & planning, stakeholder engagement, change impact, organizational readiness, communications and training)
  • Providing guidance to team members in the development of change strategies
  • Providing input, documenting requirements, and supporting the design and delivery of Change Management training programs
  • Identifying, analyzing, and preparing risk mitigation tactics
  • Identifying and managing anticipated resistance
  • Definition and measurement of success metrics and monitor change progress

  • Drive the development of new end to end process capabilities to support the growth of our clients’ businesses
  • Drive behavioral change by leading the planning and execution of change management strategies for assigned programs and projects to drive adoption of key processes and tools within organizations
  • Success will be measured by your contribution and collaboration within the Digital Strategy team as well as within customer-facing engagements
  • Work with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction
  • Actively participating in the SoftServe culture and values, ensuring your skills and role requirements are continuously met, and assisting with human centered change activities throughout project lifecycles
  • Be curious, comfortable with, and actively engaged in a very tight global team of thinkers, doers, and dreamers from the US, UK, Nordics, Bulgaria, Germany, Poland, Ukraine, and beyond
  • Initiate and participate in internal initiatives
  • Be a Change Agent and encourage others to do the same
  • Publish thought leadership articles and be a voice in the market on behalf of SoftServe
  • Present new thinking and insights at conferences as a SoftServe thought leader
  • Attend, help plan, and network at organization and community events, workshops, and conferences as a SoftServe Change Ambassador
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity / expression, orprotected veteran status.

    SoftServe is an Equal Opportunity Employer.

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