Our Exciting Opportunity

We are now looking for an Access Services Operations Specialist. In this role, you will make content accessible to audiences with sensory disabilities on behalf of customers (for example Deaf or hard of hearing, blind or partially sighted) or to speakers of other languages.

You will also ensure that the access services files and streams convey messages in line with the relevant editorial and regulatory policies.

You execute and operate workflow tools and systems for the preparation and delivery of access services.

You will :

Build access services files or streams

Have expertise in operating production systems

Be responsible for Quality control and reviewing

Execute archiving & handling material

Lead and drive administration & reporting

Build translations

To be successful in the role you must have :

Education : (Recruiter to supply educational requirements)

Min years of experience : (Recruiter to supply)

Domain experience : (Recruiter to supply area of expertise e.g. : Cloud, BSS, OSS etc.)

You have experience working with Service Delivery Process Models & Strategy

Excellent English Skills

Strong Customer Insight and knowledge

Government & Industry Relations (GIR) Skills

Knowledge of Ericsson products

You will lead the team in delivering results and meeting Customer Expectations

Planning & Organizing

Independent and able to cope with Pressures & Setbacks

Social and mentoring skills

Additional Requirements :

Recruiter to provide as needed)