In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?The primary objective of the Inside Client Manager is to manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts segments 4.
These employees mine for new sales opportunities within an assigned account list. The Inside Client Manager has a proactive and systematic approach to working through the assigned account list.
This is done by leveraging NTT (Ltd)’s tools and methodologies to understand the client’s implicit and explicit needs. Sells company products to customers via telephone or electronic inquiries.
Must close the sale on products, systems and / or services. Sales typically made through inbound telephone sales activities.
May have limited outbound call responsibility. Does not require in-depth technical knowledge of the product. Acts as part of a sales team and supports field sales staff.
May sell lower-tier products, supplies, components, etc. Responds to customer inquiries for the purpose of taking orders.
May respond to web and / or fax inquiries and orders. Focuses on retaining and growing an existing customer base. May also be involved in order fulfillment, post-sales or administrative related activities.
May perform customer database tracking activities. May carry team or individual quota. Working at NTT Primary Segment Focus Existing clients Secondary Segment Focus TBC Sales Process Involvement Land, Adopt, Expand and Review Client Load Existing : 60 - 80 Prospect : 0 Sales Time Allocation Pre-sales : 10% Engaged selling time : 35% Sales completion : 35% Sales Facilitation : 20% Solution Focus Primary : Foundational Secondary : Partnership All solution areas Sales Strategy with Buyers & Products Existing : Retention (current products) and Penetration (new / different products) Key Roles and Responsibilities : Manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts in segment 4.
Minimise churn and maximise retention in assigned accounts. Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT s can add value through our services and solutions.
Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast. Present new and additional offering to clients.
Communicate quotes, provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale.
Build relationships with clients and display an interest in and knowledge of the client environment. Identify opportunities for up-selling of solutions and services and display superior telephone etiquette.
Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT(Ltd) and escalate identified problems for investigation and resolution.
Adhere to Finance standards and procedures to reduce costs and report associated risk. Knowledge, Skills and Attributes : Sales business acumen - The skills supporting successful selling through organizational and business outcome mindset.
Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements.
Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth.
Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations.
Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.
Sales solution skills - The knowledge of NTT Ltd’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor.
Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.
Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients.
Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
Academic Qualifications and Certifications : Relevant Degree Required Experience : Some experience in a similar role in a similar environment Sales and client engagement experience Some experience negotiating with clients and vendors Some experience analysing commercial information What will make you a good fit for the role?
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