SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world.
Our customers range from Web startups to global enterprises.
SoftLayer is currently searching for Site Reliability Engineers. The work days are Sunday thru Thursday OR Tuesday through Saturday.
Our SRE Teams supports the systems that provide a best-in-class hosting platform. SREs are responsible for deploying, monitoring, and maintaining complex solutions to meet the needs of the business and our customers.
We are seeking individuals with demonstrated initiative who take pride in their work.
As an SRE 1, you will be responsible for, but not limited to :
Interfacing with customers on subject matters
Managing proper customer expectations
Day to day maintenance and upkeep of existing server fleet
Update, test, and support software provisioning systems
Work with internal customers to create and deploy solutions for new and existing services
Configure and deploy systems to support new data center expansion
Work with support and development teams to troubleshoot complex problems
Participate in weekly on-call rotation and actively respond to escalations and alerts
Must have flexible shift availability, including nights and weekends.
First Shift (Day), Second Shift (Afternoon), Third Shift (Night).
Subject to Essential Operations staffing policy, requiring availability 24 / 7 / 365
Required Professional and Technical Expertise
Minimum 2 years' experience in customer relations
Minimum 2 years’ experience in systems administration
Minimum 2 years’ experience in troubleshooting
Minimum 2 years' experience in enterprise level datacenter infrastructure management
Must be able to work in the Netherlands without sponsorship
English Speaker required
Additional languages a plus
High school diploma or general equivalence degree (GED)
College degree preferred
Technical accreditations or certifications within IT field are highly preferred