Customer Interface Account Specialist - native Italian
bayer
Amsterdam, Nederland, NL
4 dagen geleden

Customer Interface Account Specialist - native Italian

Datum : 9-sep-2021

Plaats : Amsterdam, Nederland, NL

Bedrijf : Bayer AG

Bij Bayer zijn we visionairs, gedreven om 's wereld moeilijkste uitdagingen op te lossen en te streven naar een wereld waarin Health for all, hunger for none’ niet langer een droom is maar een reële ambitie.

Wij doen dit met energie, nieuwsgierigheid en sterke toewijding. Hierbij leren wij constant van unieke perspectieven die anderen ons bieden, verbreden we ons denken, vergroten we onze mogelijkheden en herdefiniëren we onmogelijk’.

Er zijn zoveel redenen om bij ons te komen werken. Als je een gevarieerde en betekenisvolle carrière ambieert samen met briljante en veelzijdige collega’s, om echt een verschil te maken, dan is er maar één keuze.

Customer Interface Account Specialist - native Italian

As a Customer Interface Account Specialist you will be the owner of the service relationship with the assigned customer base and acting as a primary communication contact for accounts.

You will be responsible for supporting and providing service to our customers in Italy. Our customers are plant raisers, dealers, distributors involved in the agricultural business, only vegetables business.

You act as a liaison, provide product / services information and resolve any problems that our customer might face with accuracy and efficiency.

The best Customer Interface Account Specialist needs to be excited to help customers. You are patient, empathic and passionately communicative and can put yourself in our customers’ shoes and advocate with them when necessary.

Customer feedback is crucial for us and it is important you listen to them and translate it in process and quality improvements.

Problem-solving also comes naturally to you and you are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints.

In this dynamic job you work, communicate and levels with the Sales Team, Logistic Team, Planning Team, Credit Team and the Customer Operations back office team (based in Hungary).

Within Bayer Crop Science, this position in the Customer Interface organization will be located in Amsterdam, the Netherlands and together with your 5 direct colleagues you report to the Customer Interface Business Partner & Team Lead.

YOUR TASKS AND RESPONSIBILITIES

  • Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts and Sales Teams members -on both inbound and outbound requests - for all matters related to service, orders, and operational activities.
  • Cooperate with internal resources cross-functionally to solve customer problems and deliver solutions to accounts.
  • Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations.
  • Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
  • Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers.
  • Receives and creates customer sales orders and validation, delivery prioritization, invoice and other fiscal documents management.
  • Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Business Partner & Team Lead.
  • At Bayer Crop Science we know that every field, crop and farmer is different. We offer tailored solutions that enable local farmers to grow smarter by developing crops that are resistant to environmental challenges and helping farmers defend their crops against weeds, diseases, harmful insects and fungi.

    Using the creative spark that comes from human ingenuity, we seek to deliver word-class innovation, set new standards in sustainability and drive digital transformation.

    Protecting harvests and fostering biodiversity, that’s how we shape the future of agriculture. Do you want to be an ally in our ambitious mission?

    WHO ARE YOU

  • Bachelor's Degree in Business or other related field.
  • 1- 2 years of relevant Customer Service / Planning / Logistic / Account management or Sales experience in teams.
  • Ability to work in a fast-paced environment, handle multiple tasks simultaneously and able to build relationships via phone.
  • You have excellent communication skills.
  • Works with a sense of urgency and ensures data accuracy.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP and Salesforce is a plus.
  • Proficiency in English and native Italian.
  • Full time (38 hours) available.
  • WHAT BAYER OFFERS YOU

    As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning.

    We offer our employees a wide range of career prospects, a modern working environment and competitive compensation. Bayer employees benefit from great employment conditions, such as :

  • An excellent competitive salary depending on your education and work experience, based on 38 hours per week.
  • An additional 8,33% holiday allowance and a bonus (based on company results) .
  • 25 days of leave, with the option of buying maximum 10 additional days.
  • You have the choice to work up to 40% of your working hours from home. If you work from home, Bayer will provide home work facilities.
  • A solid retirement plan.
  • An inspiring working environment with professional and committed colleagues.
  • A successful innovative organization with international career possibilities.
  • Challenges and possibilities to learn and to develop.
  • Be innovative, be Bayer. We shape the future of everyday health, patient care and agriculture. Together, we can advance health and nutrition for all.

    Guided by our purpose science for a better life’, rooted in our LIFE-values and steered by the organization’s strategy, we reach for our ambitious vision.

    Help bring this vision to life : Health for all, hunger for none.

    INTERESTED IN THIS POSITION?

    Apply online by sending us your resume and cover letter. Do you have a questions or do you want to learn more about the position?

    You can always contact Fowady Ahmed Fowad (Talent Acquisition Specialist) via fowady.ahmedfowad.ext bayer.com

    What can you expect? The application process consists of a phone screening, a personality questionnaire and reasoning test and an interview with the recruiter and hiring manager.

    Do you want to know more about what our people do at Bayer? Check our social wall via https : / / career.bayer.be / en / teambayerbenelux / and follow us via #TeamBayerBenelux!

    We do not accept any unsolicited applications and agencies.

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