Senior Product Owner - Salesforce Service Cloud
Adyen
Amsterdam
5 dagen geleden

What you’ll do

  • Lead the implementation and roll-out of Service Cloud to operational teams including; workflow redesign, out of the box integrations, data migration and change management.
  • Solve problems via structured analysis and solution design
  • Collaborate with Salesforce Service Cloud admins on the instance by creating and building on workflows, UX design and various other system configurations.
  • Manage and maintain related Salesforce Integrations ensuring a smooth (data) sync.
  • Help educate and communicate changes to users & stakeholders as well as prioritise and address requests from different teams.
  • Review, test and address possible improvements of new features from the team
  • Maintain the quality of our operations data and structure in Salesforce.
  • Who you are

  • Bachelor’s degree in Business, Economics, Information Systems, or a related quantitative degree Field.
  • 7+ years of experience in implementing or maintaining a Salesforce product with deep understanding of Service Cloud functionality.
  • Team Lead or product owner experience is a must
  • You have experience working with multiple teams, coordinating different requests and driving projects generating solutions for a global support organisation and many different stakeholders
  • Previous salesforce admin experience and working in a support organisation is a must, such as expertise with data management (using ETL tools like data loader and workbench) & automation tools like Flow
  • You have the roll up your sleeves mentality and are a true team player
  • Experience in company with a fast pace and lots of freedom is a big plus
  • Has built a service cloud product at an organisation before, maintain, optimise.
  • Our Diversity, Equity and Inclusion commitments

    Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum.

    Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours.

    So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

    Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.

    Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

    What’s next?

    Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days.

    Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

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