Job summary
All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets : customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our customers live their lives and run their businesses.
What unites Amazonians across teams and geographies is that we are all striving to delight our customers and make their lives easier.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity.
Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.
Come build the future with us.
We are hiring Training Specialists in our location (Netherlands, The Hague) to facilitate training and engage participants to be successful in their roles.
The Training team is responsible for driving high quality training content and continuous feedback loops to support our Data Associates across the globe.
The Training Specialist will be responsible for working with the Training Manager in coordinating training sessions for our front line data associates to enable those data associates to evaluate data serving to continuously improve the machine learning experience.
They will work closely with Training management as well as Operations and Team Managers to implement new hire learning programs, measure and assist in improving accuracy, as well as assign and implement additional learning programs based on accuracy and performance data.
Responsibilities
Support the coordination of training calendar and logistics
Identify site-specific knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics to site leadership based on findings
Monitor, track and report on training completion metrics by training group and individual associates
Manage ongoing development, validation and delivery of training materials, learner engagement strategies and evaluation plans
Site Training Administration, including administering testing and certification, scheduling, managing the training calendar and reporting on work outcomes and impact
Contribute to continuous improvement cycle of training and accuracy processes
While working with training groups, maintain training and accuracy metrics for the site
Coach and mentor staff
BASIC QUALIFICATIONS
Bachelor’s degree or significant college course work, in communication, education or related field
Native-level proficiency in Dutch and English , both verbal and written skills
Learning / training experience and / or certification
Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training
Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers
Excellent collaboration, coordination and organization skills
Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
Knowledge of adult learning and training practices
Experience working with remote teams
Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
PREFERRED QUALIFICATIONS
Working knowledge of another European language (German, French, Italian or Spanish)
Bachelor’s Degree in relevant field
Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio / Storyline, Camtasia, Adobe Photoshop / Illustrator, or Flash
Ability to use multiple learning methods and link appropriate methods with subject matter
Experience working with a globally-distributed management organization 
