Team Lead - Authentication and Quality Assurance
StockX
Eindhoven, Netherlands
6 dagen geleden

Help shape the next generation of ecommerce for the next generation of consumer.

About the role The Team Lead, Operations (Authentication / QA) is responsible for overseeing the day to day operations for the Authentication and Quality teams.

A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on time shipments.

S / he will work interactively with the business teams as they develop short and long term growth strategies. Responsibilities

  • Supervise the Authentication and Quality team members for the overall operations of these areas
  • Lead improvement activities for authentication and quality and will also support continuous improvement
  • Prepare standardised work procedures and facilitate effective communication of procedures to affected areas
  • Develop training documents (SOP’s) and facilitate training
  • Providing Quality Metrics for team members at all locations
  • Communicating metrics to leaders and holding individuals accountable
  • Establish team member staffing to meet the daily business demands, quality and productivity targets.
  • Ensure accurate and on-time fulfillment and shipment of all customer orders
  • Develop a certification plan for the authentication team to maximize the number of items qualified for processing
  • Analyze production metrics and recommend process and system improvements to increase
  • quality and lower cost
  • Supervise and train the Authentication Team to optimize quality, productivity, and costs
  • Develop, implement and maintain standard operating procedures
  • Create, maintain and foster a safe and team-based work environment
  • Provide reporting on daily, weekly and monthly key performance metrics
  • Work cross-functionally with all departments to identify, develop and execute on process improvements
  • About you :

  • Minimum of 3 years of relevant experience in quality control, inventory management, or a related field
  • Bachelor’s Degree a plus
  • Demonstrable experience in quality control audits
  • Strong analytical and problem- solving skills a must
  • Comfortable in a fast-paced, entrepreneurial work environment
  • Strong attention to detail
  • Frequently making decisions with general approval from leader
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