Help shape the next generation of ecommerce for the next generation of consumer.
About the role The Team Lead, Operations (Authentication / QA) is responsible for overseeing the day to day operations for the Authentication and Quality teams.
A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on time shipments.
S / he will work interactively with the business teams as they develop short and long term growth strategies. Responsibilities
Supervise the Authentication and Quality team members for the overall operations of these areas
Lead improvement activities for authentication and quality and will also support continuous improvement
Prepare standardised work procedures and facilitate effective communication of procedures to affected areas
Develop training documents (SOP’s) and facilitate training
Providing Quality Metrics for team members at all locations
Communicating metrics to leaders and holding individuals accountable
Establish team member staffing to meet the daily business demands, quality and productivity targets.
Ensure accurate and on-time fulfillment and shipment of all customer orders
Develop a certification plan for the authentication team to maximize the number of items qualified for processing
Analyze production metrics and recommend process and system improvements to increase
quality and lower cost
Supervise and train the Authentication Team to optimize quality, productivity, and costs
Develop, implement and maintain standard operating procedures
Create, maintain and foster a safe and team-based work environment
Provide reporting on daily, weekly and monthly key performance metrics
Work cross-functionally with all departments to identify, develop and execute on process improvements
About you :
Minimum of 3 years of relevant experience in quality control, inventory management, or a related field
Bachelor’s Degree a plus
Demonstrable experience in quality control audits
Strong analytical and problem- solving skills a must
Comfortable in a fast-paced, entrepreneurial work environment
Strong attention to detail
Frequently making decisions with general approval from leader