Our office in the Netherlands is looking to hire a talented Service Site Coordinator whose primary task is to lead, develop and manage a team of 8 highly skilled Service Engineers.
This is a site-based role in Delft, Netherlands
Provide technical assistance and support to service engineers, to ensure VMS PT service and maintenance activities generate the highest level of customer satisfaction
Instruct customers in operation and maintenance of VMS PT products, to ensure customers / users are self-sufficient in operating their equipment
Order / Support spare parts for assigned customers / sites including replenishing spare parts kits for warranty and contract customers.
Advise and assist customers in ordering spare parts or on service requests, to ensure customers can operate their VMS PT equipment according to technical and safety guidelines with the highest level of satisfaction
Collect data and assist with reporting of technical problems, actions taken, and parts employed to correct these problems, to ensure updated customer maintenance information is available to Field Office administrators for data
Assist in controlling time sheets, expense reports and field service reports of the local service staff, in order to ensure accurate company statistics on service activities can be constantly kept up to date
Plan the training requirements for the Service personnel to ensure all service engineers, within the assigned area, are trained and knowledgeable on the latest technical and product
Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS PT products and maintain own technical knowledge by performing hands on’ site work (PMI, Repairs, Installation etc.)
Coordinate and participate during emergency site service and maintenance interventions when required, to ensure customer VMS PT equipment can operate at all times in line with technical and safety guidelines
Develop and maintain excellent and professional partnership with our customer.
Must be mature, tactful & Flexible
Fluency in the local language (Dutch) and in English, both written and spoken
Sound understanding of commercial terms
Articulate and skilled in interpersonal communication, Stakeholder management skills are paramount
Willing to travel occasionally (up to 20%)
Willing to work normal and unsociable hours (If required) to support customers & the team
Strong People management skills and / or supervisory skills, basic requirement (min. 5 years’ experience)
Ability to train, advise and counsel Service Engineers in technical matters
Understanding of Technical terms is essential
Become part of our team
At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration.
Our technologies touch millions of lives every day, and this inspires us to do our best work every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.
You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives.
Someone, somewhere, will be glad you did.