Customer service specialist French DowTerneuzen
Hoek, NL
2 dagen geleden


The Dow Service Centre is the international serviceprovider for the Dow Chemical Company. More than 1,100 employeesrepresenting over fifty nationalities work here.

The Service Centresupports Dow and its joint ventures in Europe, the Middle East,Africa and India with a wide range of services.

This includeslogistics, customer services, finance, human resources,translations and more. In 2020 Dow received recognition as a TopEmployer because of the their support of local environmentalprojects and public events.

As a newemployee, you will have the opportunity to be part of Dow’sEmployee Resource Groups (ERGs) to contribute to inclusivity atDow.

You will also be offered many internal training opportunity todevelop your technical and soft skills. Because of the nature ofyour job, you will work alongside with various departments withinDow, including supply chain planning, commercial andlogistics.

Working hours

In your role as a customer service specialist, you will beworking Monday through Friday during regular officehours.


Are youlooking for a job in customer service in which you can speakEnglish and French? If you are also curious about working at aninternational company in the chemical industry, this is the perfectopportunity for you! Dow offers you a job as a customer servicespecialist at their office in Hoek! The job comes with a maximumsalary of €3,200 per month, plus travel cost reimbursement andpension accrual.

If you are interested to learn more about thisposition, keep reading and discover if you're the perfectfit!

Employment agency Manpower is lookingfor French-speaking customer service specialists for Dow inTerneuzen.

Being a customer servicespecialist at Dow requires you to have knowledge of all theproducts, business and service offerings at Dow.

This allows you toestablish customer relationships and provide them suitable andcost-effective solutions for any problems they may have.

You willwork alongside various Dow functions, including Supply Chain andMarketing & Sales, to achieve great results and maintainoptimal service levels.

During an average working day, you canexpect to perform the following tasks :

  • Maintaining service levels
  • Determining commercial strategies with customers whiledifferentiating between customer requirements and Dowcapabilities
  • Executing the order entry processand leading the order fulfilment process
  • Coordinating activities for customer accounts
  • Analysing customer needs and gathering marketintelligence
  • Following up on orders andguiding these through the Supply Chain partners to ensure customersatisfaction
  • What’sin it for you?

  • Gross salarybetween €2,600 and €3,200 per month
  • Pensionaccrual through Manpower after 26 weeks of work
  • Reimbursement of travel expenses at €0.19 per kilometre,plus full reimbursement of Westerschelde tunnel expenses
  • Full-time job of 40 hours a week
  • Fixed term Manpower contract at Dow
  • Free access to Manpower's E-learning platform Studytubeand in-person training at Dow when you start your newjob
  • For this position we provide aninternational hiring package, which makes it easier for you torelocate and settle in the Netherlands and reimburse specificcosts :

  • Reimbursement ofyour flight ticket (if applicable) for the job interview and forrelocation if you are start working for Dow
  • Reimbursement of travel costs by car or public transportfrom the airport to Terneuzen and back, based on a €0.19 perkilometre rate
  • For a new hire : the first sixweeks of employment you can stay in a hotel
  • Arelocation fee to be paid after three months
  • Functie-eisen

  • A Bachelor’s degree or EQF level 6 (orhigher)
  • An excellent command of English andFrench (at least C1 level according to the Common EuropeanFramework of Reference for Languages), due to contact with Englishand French speaking shareholders
  • Availabilityof 40 hours per week
  • Ability to work with newtools and technologies
  • A Dutch work permitthat is valid for at least nine months or EU-citizenship
  • A certificate of conduct (Verklaring Omtrent Gedrag orVOG) that shows you don’t have a criminal record
  • Experience in customer service or with SAP and / or CRM ispreferred but not mandatory
  • If you live in or near Hoek, Goes, Middelburg orTerneuzen you will have a considerably shorter commute to work, butthis is not a requirement! As an applicant we are looking for goodcommunication skills, persistence and an eye fordetails.

    Do you meet allthe requirements for this position? Then don’t hesitate and apply!Manpower will contact you within two working days to discuss yourapplication.

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